Customer Solutions Manager - AI-Migrations and Modernizations, Canada Public Sector Federal
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Key skills for this role
About the Role
Amazon Web Services seeks a Customer Solutions Manager to join the Canadian Federal Public Sector team, helping government organizations accelerate cloud adoption and AI transformation.
Key Skills for This Role
Responsibilities
- Lead customer engagements end to end across Sales, Support, Solutions Architecture, Professional Services, AWS Partners, and customer teams to deliver measurable outcomes for Canadian federal government organizations
- Develop and execute cloud adoption, migration, and modernization roadmaps aligned with customer milestones
- Identify opportunities for large scale migrations, modernization, data & analytics, generative AI, and agentic AI that advance federal missions
- Design education programs, AI readiness assessments, governance frameworks, and executive briefings that prepare federal customers for responsible AI adoption
- Act as the connective tissue between account teams, solutions architects, AWS Partners, and Professional Services
- Develop scalable mechanisms and best practices that accelerate adoption across the Canadian Federal Public Sector
Requirements
- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- 3+ years of leading large scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- Experience in working directly with government officials and regulatory bodies
- Bachelor's degree in a relevant field or equivalent work experience
- Bilingualism (French and English) is required
Full Job Posting
Description
- Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Canadian Federal Public Sector team.
- In this role, you will serve as a trusted advisor to Canadian federal government departments and agencies navigating their cloud adoption and AI transformation journey.
- You will work closely with AWS Partners and AWS Professional Services to ensure seamless delivery and accelerated customer outcomes.
Key Job Responsibilities
- Own & Influence: Lead customer engagements end to end across Sales, Support, Solutions Architecture, Professional Services, AWS Partners, and customer teams.
- Drive Adoption: Develop and execute cloud adoption, migration, and modernization roadmaps aligned with customer milestones.
- Accelerate Value: Identify opportunities for large scale migrations, modernization, data & analytics, generative AI, and agentic AI.
- Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefings.
- Collaborate & Coordinate: Act as the connective tissue between account teams, solutions architects, AWS Partners, and Professional Services.
- Build & Scale: Develop scalable mechanisms and best practices that accelerate adoption across the Canadian Federal Public Sector.
Basic Qualifications
- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs.
- 3+ years of leading large scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
- Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs.
- Experience in working directly with government officials and regulatory bodies.
- Bachelor's degree in a relevant field or equivalent work experience.
- Bilingualism (French and English) is required.
Preferred Qualifications
- AWS or other cloud certification.
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
- Experience coordinating between project teams and customers to meet unique customer requirements.
- Knowledge of cloud computing technologies.
Compensation
- Base salary range: $99,900 $166,900 CAD annually.
- Amazon's total compensation package may include sign on payments and restricted stock units (RSUs).
- Benefits include health insurance, RRSP, DPSP, paid time off, and other resources.
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