Garage Service Advisor / Auto Workshop
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Key skills for this role
About the Role
VESLA MOTORS L.L.C is hiring a Service Advisor for its auto workshop in Ras Al Khor, Dubai.
Key Skills for This Role
Responsibilities
- Welcome customers and understand their vehicle concerns
- Explain repair and maintenance requirements clearly
- Provide professional advice on vehicle care and services
- Open job cards and ensure all details are recorded correctly
- Coordinate with technicians for job progress and priority
- Ensure timely completion of repairs and services
- Provide accurate cost estimates and timelines
- Update customers on job status regularly
- Follow up after service completion for feedback
- Recommend additional repairs or preventive maintenance
- Promote workshop services, packages, and offers
- Maintain proper records of jobs and customer history
Requirements
- Minimum 2–3 years experience as a Service Advisor in a UAE auto workshop/garage
- Good knowledge of automotive repairs and maintenance
- Strong communication and customer service skills
- Basic computer knowledge (job cards, invoicing systems)
- Ability to handle multiple customers and tasks efficiently
- Problem solving attitude and attention to detail
- Diploma or certification in Automotive Engineering (preferred)
- Familiarity with spare parts and workshop operations
Full Job Posting
Job Summary
- We are looking for a skilled and customer oriented Service Advisor to join our auto workshop/garage team in Ras Al Khor, Dubai.
Key Responsibilities
- Welcome customers and understand their vehicle concerns.
- Explain repair and maintenance requirements clearly.
- Provide professional advice on vehicle care and services.
- Open job cards and ensure all details are recorded correctly.
- Coordinate with technicians for job progress and priority.
- Ensure timely completion of repairs and services.
- Provide accurate cost estimates and timelines.
- Update customers on job status regularly.
- Follow up after service completion for feedback.
- Recommend additional repairs or preventive maintenance.
- Promote workshop services, packages, and offers.
- Maintain proper records of jobs and customer history.
Requirements
- Minimum 2–3 years experience as a Service Advisor in a UAE auto workshop/garage.
- Good knowledge of automotive repairs and maintenance.
- Strong communication and customer service skills.
- Basic computer knowledge (job cards, invoicing systems).
- Ability to handle multiple customers and tasks efficiently.
- Problem solving attitude and attention to detail.
Preferred Qualifications
- Diploma or certification in Automotive Engineering (preferred).
- Familiarity with spare parts and workshop operations.
Working Conditions
- Fast paced auto workshop environment.
- Direct interaction with customers and technicians.
- May require extended hours depending on workload.
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