Front Office Team Leader
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Key skills for this role
About the Role
Supervise front office operations, ensure exceptional guest service, support team members, and maintain high operational standards with strong leadership skills.
Key Skills for This Role
Full Job Posting
Job Scope
The Front Office Team Leader is responsible for supervising the front office team and ensuring the smooth and efficient operation of the front desk.
The role focuses on delivering exceptional guest service, supporting team members, and maintaining high operational standards throughout the guest journey.
Main Duties And Responsibilities
- Supervise daily front office operations to ensure smooth service delivery.
- Support the Front Office Manager in managing front desk activities.
- Ensure efficient and professional check-in and check-out processes.
- Monitor guest arrivals, departures, and special requests.
- Provide guidance and support to Front Office Ambassadors.
- Handle guest complaints and ensure prompt and effective resolution.
- Ensure all guest information and reservations are accurately recorded in the system.
- Coordinate with housekeeping and other departments to ensure room readiness.
- Monitor front desk performance and maintain service standards.
- Assist with training and development of front office team members.
- Ensure adherence to hotel policies, procedures, and service standards.
- Assist with room allocation and upgrade opportunities.
- Monitor billing accuracy and guest account settlements.
- Maintain a professional front desk environment and ensure proper grooming standards.
- Prepare shift reports and communicate important information to management.
- Support the team during peak operational periods.
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