Front Office Supervisor
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Key skills for this role
About the Role
RAFFLES in Jeddah seeks an experienced Front Office Supervisor to oversee front office operations, supervise staff, and ensure exceptional guest experiences. The ideal candidate has 2-3 years of supervisory experience in hotel front office, strong leadership skills, and fluency in Arabic and English.
Key Skills for This Role
Responsibilities
- Oversee and coordinate all front office operations, including reception, concierge, and guest services
- Supervise, train, and mentor front office staff to maintain high quality service standards
- Manage guest check ins, check outs, and inquiries efficiently and professionally
- Handle guest complaints and resolve issues promptly and effectively
- Ensure accurate and timely completion of all front office administrative tasks
- Collaborate with other departments to provide seamless guest experiences
- Monitor and maintain front office inventory and supplies
- Implement and uphold hotel policies and procedures
- Assist in creating work schedules and managing staff performance
- Stay updated on local events and attractions to provide guests with relevant information
Requirements
- Proven experience in hotel front office operations, with at least 2 3 years in a supervisory role
- Bachelor's degree in Hospitality Management or related field preferred
- Excellent customer service skills with a professional and friendly demeanor
- Strong leadership and team management abilities
- Exceptional communication skills in both Arabic and English
- Proficiency in hotel management software and computer systems
- Ability to multi task and work efficiently in a fast paced environment
- Keen attention to detail and problem solving skills
- Knowledge of Saudi hospitality standards and cultural norms
- Flexibility to work various shifts, including weekends and holidays
Full Job Posting
Job Description
- We are seeking a highly motivated and experienced Front Office Supervisor to join our team in Jeddah, Saudi Arabia. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of customer service in our hotel.
Responsibilities
- Oversee and coordinate all front office operations, including reception, concierge, and guest services
- Supervise, train, and mentor front office staff to maintain high quality service standards
- Manage guest check ins, check outs, and inquiries efficiently and professionally
- Handle guest complaints and resolve issues promptly and effectively
- Ensure accurate and timely completion of all front office administrative tasks
- Collaborate with other departments to provide seamless guest experiences
- Monitor and maintain front office inventory and supplies
- Implement and uphold hotel policies and procedures
- Assist in creating work schedules and managing staff performance
- Stay updated on local events and attractions to provide guests with relevant information
Qualifications
- Saudi nationality is required for this position
- Proven experience in hotel front office operations, with at least 2 3 years in a supervisory role
- Bachelor's degree in Hospitality Management or related field preferred
- Excellent customer service skills with a professional and friendly demeanor
- Strong leadership and team management abilities
- Exceptional communication skills in both Arabic and English
- Proficiency in hotel management software and computer systems
- Ability to multi task and work efficiently in a fast paced environment
- Keen attention to detail and problem solving skills
- Knowledge of Saudi hospitality standards and cultural norms
- Flexibility to work various shifts, including weekends and holidays
- Relevant hospitality certifications are a plus
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