FRONT OFFICE MANAGER
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Key skills for this role
About the Role
Kerten Hospitality is hiring a Front Office Manager for The House Hotel in Jeddah. The role oversees front office operations, leads the team, ensures guest satisfaction, and collaborates with other departments.
Key Skills for This Role
Responsibilities
- Oversee all front office operations, including reception, reservations, concierge, and guest relations, ensuring smooth and efficient daily operations
- Lead, train, and motivate the front office team to deliver consistently high service standards and memorable guest experiences
- Ensure seamless check in and check out processes, accurate billing, and proper handling of guest accounts
- Handle guest concerns and complaints promptly and professionally, maintaining high levels of guest satisfaction
- Maintain accurate occupancy data, forecasts, reporting, and front office documentation
- Collaborate closely with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure a seamless end to end guest journey
- Implement, monitor, and continuously improve front office policies, procedures, and service standards in line with brand and company values
- Monitor front office costs, staffing levels, and resource utilization to ensure operational efficiency
- Use guest feedback, data, and digital tools to enhance service delivery, streamline operations, and improve team productivity
- Foster a guest focused, approachable, and service driven front office culture, while mentoring and developing future hospitality leaders
Requirements
- Bachelor’s degree in hospitality management or a related field
- 4–6 years of front office experience, with at least 2 years in a supervisory or managerial role
- Strong knowledge of PMS and front office systems (Opera, Fidelio, or similar)
- Strong problem solving skills and ability to handle guest complaints with diplomacy
- A passion for service and ability to inspire a team to deliver excellence
- Fluent in English and Arabic
Full Job Posting
About the Role
- The Front Office Manager oversees all front office operations, including reception, reservations, concierge, and guest relations, ensuring smooth and efficient daily operations.
Key Responsibilities
- Oversee all front office operations, including reception, reservations, concierge, and guest relations, ensuring smooth and efficient daily operations
- Lead, train, and motivate the front office team to deliver consistently high service standards and memorable guest experiences
- Ensure seamless check in and check out processes, accurate billing, and proper handling of guest accounts
- Handle guest concerns and complaints promptly and professionally, maintaining high levels of guest satisfaction
- Maintain accurate occupancy data, forecasts, reporting, and front office documentation
- Collaborate closely with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure a seamless end to end guest journey
- Implement, monitor, and continuously improve front office policies, procedures, and service standards in line with brand and company values
- Monitor front office costs, staffing levels, and resource utilization to ensure operational efficiency
- Use guest feedback, data, and digital tools to enhance service delivery, streamline operations, and improve team productivity
- Foster a guest focused, approachable, and service driven front office culture, while mentoring and developing future hospitality leaders
Experience & Skills
- Bachelor’s degree in hospitality management or a related field
- 4–6 years of front office experience, with at least 2 years in a supervisory or managerial role
- Strong knowledge of PMS and front office systems (Opera, Fidelio, or similar)
- Strong problem solving skills and ability to handle guest complaints with diplomacy
- A passion for service and ability to inspire a team to deliver excellence
- Fluent in English and Arabic
Joining Our Team Means
- Competitive Compensation: A rewarding package tailored to your experience
- Career Growth: Opportunities for advancement within our dynamic organisation
- Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration
- Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together
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