FRONT OFFICE MANAGER
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Key skills for this role
About the Role
Kerten Hospitality is seeking a Front Office Manager for The House Hotel Jeddah. The role oversees front office operations, leads the team, and ensures exceptional guest experiences.
Key Skills for This Role
Responsibilities
- Oversee all front office operations, including reception, reservations, concierge, and guest relations
- Lead, train, and motivate the front office team to deliver consistently high service standards
- Ensure seamless check in and check out processes, accurate billing, and proper handling of guest accounts
- Handle guest concerns and complaints promptly and professionally
- Maintain accurate occupancy data, forecasts, reporting, and front office documentation
- Collaborate with Housekeeping, Food & Beverage, Maintenance, and other departments
- Implement and improve front office policies, procedures, and service standards
- Monitor front office costs, staffing levels, and resource utilization
- Use guest feedback and data to enhance service delivery and streamline operations
- Foster a guest focused, service driven culture and mentor future leaders
Requirements
- Bachelor's degree in hospitality management or a related field
- 4–6 years of front office experience, with at least 2 years in a supervisory or managerial role
- Strong knowledge of PMS and front office systems (Opera, Fidelio, or similar)
- Strong problem solving skills and ability to handle guest complaints with diplomacy
- A passion for service and ability to inspire a team to deliver excellence
- Fluent in English and Arabic
Full Job Posting
About Kerten Hospitality
- Kerten Hospitality is an end to end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities.
- The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.
- Every destination is driven by purpose and rooted in ESG, locality, sustainability, innovation, and meaningful collaborations.
About The Property
- The House Hotel Jeddah King Road is positioned along the Red Sea coastline as a contemporary urban escape.
- The property has 129 carefully curated rooms, a vibrant signature restaurant, and combines comfort, design, and effortless living.
Key Responsibilities
- Oversee all front office operations, including reception, reservations, concierge, and guest relations.
- Lead, train, and motivate the front office team to deliver consistently high service standards.
- Ensure seamless check in and check out processes, accurate billing, and proper handling of guest accounts.
- Handle guest concerns and complaints promptly and professionally.
- Maintain accurate occupancy data, forecasts, reporting, and front office documentation.
- Collaborate closely with Housekeeping, Food & Beverage, Maintenance, and other departments.
- Implement, monitor, and continuously improve front office policies, procedures, and service standards.
- Monitor front office costs, staffing levels, and resource utilization.
- Use guest feedback, data, and digital tools to enhance service delivery.
- Foster a guest focused, service driven culture and mentor future hospitality leaders.
Experience & Skills
- Bachelor’s degree in hospitality management or a related field.
- 4–6 years of front office experience, with at least 2 years in a supervisory or managerial role.
- Strong knowledge of PMS and front office systems (Opera, Fidelio, or similar).
- Strong problem solving skills and ability to handle guest complaints with diplomacy.
- A passion for service and ability to inspire a team to deliver excellence.
- Fluent in English and Arabic.
Joining Our Team Means
- Competitive Compensation: A rewarding package tailored to your experience.
- Career Growth: Opportunities for advancement within our dynamic organisation.
- Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
- Shared Purpose: Working with passionate people who live our values every day.
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