FRONT OFFICE MANAGER
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Key skills for this role
About the Role
Kerten Hospitality seeks a Front Office Manager for The House Hotel Jeddah to oversee front office operations, lead the team, and ensure exceptional guest experiences. Requires 4-6 years of front office experience with at least 2 years in a supervisory role, strong PMS knowledge, and fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Oversee all front office operations including reception, reservations, concierge, and guest relations.
- Lead, train, and motivate the front office team to deliver high service standards.
- Ensure seamless check in and check out processes, accurate billing, and proper handling of guest accounts.
- Handle guest concerns and complaints promptly and professionally.
- Maintain accurate occupancy data, forecasts, reporting, and front office documentation.
- Collaborate with Housekeeping, Food & Beverage, Maintenance, and other departments.
- Implement, monitor, and improve front office policies, procedures, and service standards.
- Monitor front office costs, staffing levels, and resource utilization.
- Use guest feedback and digital tools to enhance service delivery and team productivity.
- Foster a guest focused, service driven front office culture and mentor future leaders.
Requirements
- Bachelor's degree in hospitality management or a related field
- 4–6 years of front office experience, with at least 2 years in a supervisory or managerial role
- Strong knowledge of PMS and front office systems (Opera, Fidelio, or similar)
- Strong problem solving skills and ability to handle guest complaints with diplomacy
- A passion for service and ability to inspire a team to deliver excellence
- Fluent in English and Arabic
Full Job Posting
About the Role
- The Front Office Manager oversees all front office operations, leads the team, and ensures memorable guest experiences at The House Hotel Jeddah.
Key Responsibilities
- Oversee all front office operations including reception, reservations, concierge, and guest relations.
- Lead, train, and motivate the front office team.
- Ensure seamless check in and check out processes, accurate billing, and proper handling of guest accounts.
- Handle guest concerns and complaints promptly and professionally.
- Maintain accurate occupancy data, forecasts, reporting, and front office documentation.
- Collaborate closely with Housekeeping, Food & Beverage, Maintenance, and other departments.
- Implement, monitor, and continuously improve front office policies, procedures, and service standards.
- Monitor front office costs, staffing levels, and resource utilization.
- Use guest feedback, data, and digital tools to enhance service delivery.
- Foster a guest focused, approachable, and service driven front office culture.
Experience & Skills
- Bachelor’s degree in hospitality management or a related field.
- 4–6 years of front office experience, with at least 2 years in a supervisory or managerial role.
- Strong knowledge of PMS and front office systems (Opera, Fidelio, or similar).
- Strong problem solving skills and ability to handle guest complaints with diplomacy.
- A passion for service and ability to inspire a team to deliver excellence.
- Fluent in English and Arabic.
Joining Our Team Means
- Competitive Compensation: A rewarding package tailored to your experience.
- Career Growth: Opportunities for advancement within our dynamic organisation.
- Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
- Shared Purpose: Working with passionate people who live our values every day.
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