Front Office Manager
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Key skills for this role
About the Role
The Dubai EDITION is seeking a Front Office Manager to lead all front office operations, deliver exceptional guest experiences, and drive service excellence in a luxury hotel environment.
Key Skills for This Role
Responsibilities
- Deliver exceptional, personalised guest experiences that exceed luxury hospitality expectations
- Manage the daily operations of Front Desk, Guest Relations, Concierge, Bell Desk, Valet coordination and Lobby Services
- Lead, coach, mentor and develop the Front Office team to achieve outstanding performance
- Support revenue optimisation through effective room inventory management and upselling initiatives
- Personally oversee VIP arrivals, long stay guests, repeat guests and Marriott Bonvoy Elite Members
- Ensure compliance with Marriott Brand Standards and EDITION service philosophy
- Monitor and analyse key operational metrics including Guest Satisfaction, Check in Efficiency, and Upselling Performance
- Work closely with Housekeeping, Engineering, Security, Food & Beverage, Sales, Reservations, Finance and Revenue departments
Requirements
- Bachelor's Degree in Hospitality Management, Hotel Administration, Business Management or related field
- Minimum 7–10 years of progressive Front Office experience within luxury hotels
- At least 3–5 years as a Front Office Manager or Assistant Front Office Manager in an internationally recognised luxury hotel
- Experience with lifestyle luxury hotel brands is highly preferred
- Previous UAE/GCC hospitality experience is highly desirable
- Marriott luxury brand experience is strongly preferred
Full Job Posting
Position Summary
- The Front Office Manager is responsible for leading all Front Office operations to deliver exceptional guest experiences while ensuring operational excellence, service quality, and financial performance. This role oversees Front Desk, Guest Relations, Concierge, Bell Services, Valet Coordination and
Key Responsibilities
- Deliver exceptional, personalised guest experiences that exceed luxury hospitality expectations.
- Ensure seamless arrival, departure and in house guest experiences.
- Resolve guest concerns promptly and professionally.
- Maintain high visibility in the lobby and public areas.
- Foster a culture of genuine hospitality and personalised service.
- Monitor guest feedback, online reviews and satisfaction scores.
- Manage the daily operations of Front Desk, Guest Relations, Concierge, Bell Desk, Valet coordination and Lobby Services.
- Ensure smooth room allocation, room status management and coordination with Housekeeping and Engineering.
- Monitor room inventory, upgrades, VIP arrivals, early arrivals, late departures and special requests.
- Ensure all Front Office procedures comply with Marriott standards and local regulations.
- Maintain efficient check in and check out processes.
- Ensure accurate cashiering procedures and daily financial reconciliations.
Qualifications
- Bachelor's Degree in Hospitality Management, Hotel Administration, Business Management or a related field.
- Professional hospitality certifications are an advantage.
- Minimum 7–10 years of progressive Front Office experience within luxury hotels.
- At least 3–5 years as a Front Office Manager or Assistant Front Office Manager in an internationally recognised luxury hotel.
- Experience with lifestyle luxury hotel brands is highly preferred.
- Previous UAE/GCC hospitality experience is highly desirable.
- Marriott luxury brand experience is strongly preferred.
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