Front Office Manager
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Key skills for this role
About the Role
The Dubai EDITION is seeking a Front Office Manager to lead the Front Office team and deliver world-class guest experiences. The role oversees Front Desk, Guest Relations, Concierge, Bell Services, Valet Coordination, and Lobby Operations.
Key Skills for This Role
Responsibilities
- Deliver exceptional, personalised and memorable guest experiences at every touchpoint.
- Oversee the daily operations of Front Desk, Guest Relations, Concierge, Bell Services, Valet Coordination and Lobby Operations.
- Lead, motivate and inspire a high performing Front Office team.
- Support revenue growth through strategic room inventory management and effective upselling initiatives.
- Ensure all Front Office operations consistently meet Marriott Luxury Brand Standards and EDITION service philosophy.
- Build strong working relationships with Housekeeping, Engineering, Food & Beverage, Security, Finance, Sales, Reservations and Revenue teams.
Requirements
- Bachelor's Degree in Hospitality Management, Hotel Administration, Business Management or a related field
- Minimum 7–10 years of progressive Front Office experience within luxury hotels
- At least 3–5 years as a Front Office Manager or Assistant Front Office Manager in an internationally recognised luxury hotel
- Experience with lifestyle luxury hotel brands is highly preferred
- Previous UAE/GCC hospitality experience is highly desirable
- Marriott luxury brand experience is strongly preferred
Full Job Posting
Position Summary
- The Dubai EDITION is seeking an exceptional Front Office Manager to lead our Front Office team and deliver world class guest experiences that define the EDITION lifestyle brand.
- Reporting to the Director of Rooms, the Front Office Manager will oversee all Front Office operations, including Front Desk, Guest Relations, Concierge, Bell Services, Valet Coordination and Lobby Operations.
- This leadership role is responsible for creating memorable guest journeys, driving operational excellence, inspiring high performing teams and ensuring the highest standards of luxury hospitality.
Key Responsibilities
- Deliver exceptional, personalised and memorable guest experiences at every touchpoint.
- Ensure seamless arrivals, departures and in house guest services.
- Personally engage with VIP guests, Marriott Bonvoy Elite Members, repeat guests and long stay residents.
- Resolve guest concerns promptly, professionally and proactively to ensure complete guest satisfaction.
- Maintain a visible leadership presence within the lobby and Front Office areas.
- Monitor guest feedback, online reviews and satisfaction scores, implementing continuous service improvements.
- Foster a culture of genuine hospitality that reflects the EDITION Brand Standards.
- Oversee the daily operations of Front Desk, Guest Relations, Concierge, Bell Services, Valet Coordination and Lobby Operations.
- Ensure efficient room allocation, inventory control and room readiness in collaboration with Housekeeping and Engineering.
- Manage VIP arrivals, room upgrades, early arrivals, late departures and special requests.
- Ensure smooth and efficient check in/check out experiences while maintaining personalised guest engagement.
- Maintain accurate cashiering procedures, cash controls and daily financial reconciliations.
Candidate Profile
- Exceptional leadership and team management skills.
- Outstanding communication and interpersonal abilities.
- Strong decision making and problem solving capabilities.
- A passion for delivering luxury guest experiences.
- Excellent organisational and multitasking skills.
- High emotional intelligence and professionalism.
- Commercial awareness with a strong focus on revenue generation.
- Ability to perform effectively in a fast paced luxury hospitality environment.
- Bachelor's Degree in Hospitality Management, Hotel Administration, Business Management or a related field.
- Minimum 7–10 years of progressive Front Office experience within luxury hotels.
- At least 3–5 years as a Front Office Manager or Assistant Front Office Manager in an internationally recognised luxury hotel.
- Experience with lifestyle luxury hotel brands is highly preferred. Previous UAE/GCC hospitality experience is highly desirable. Marriott luxury brand experience is strongly preferred.
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