Front Office Executive
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Key skills for this role
About the Role
SEVEN SEAS HOTEL L L C is seeking a Front Office Executive to deliver excellent guest service by handling check-in and check-out procedures, managing reservations, and addressing guest inquiries.
Key Skills for This Role
Responsibilities
- Welcome guests warmly and professionally upon arrival
- Perform check in and check out procedures accurately and efficiently
- Handle room reservations, cancellations, and modifications
- Manage guest inquiries, requests, and complaints in a courteous manner
- Ensure proper room allocation and coordination with housekeeping
- Maintain accurate guest records and update the hotel management system
- Handle cash, billing, and payment transactions correctly
- Promote hotel services, facilities, and special offers
- Ensure compliance with hotel policies, SOPs, and safety standards
- Prepare daily front office reports and handover logs
- Coordinate with other departments to ensure guest satisfaction
Requirements
- Diploma or bachelor’s degree in Hospitality Management or related field
- Minimum 1–2 years of experience in hotel front office operations
- Familiarity with hotel software (IDS preferred)
- Good knowledge of reservation and billing procedures
- Fluency in English; additional languages are an advantage
Full Job Posting
Job Summary
- The Front Office Executive is responsible for delivering excellent guest service by handling check in and check out procedures, managing reservations, and addressing guest inquiries efficiently.
- This role represents the first point of contact for guests and ensures a positive and memorable guest experience.
Key Responsibilities
- Welcome guests warmly and professionally upon arrival
- Perform check in and check out procedures accurately and efficiently
- Handle room reservations, cancellations, and modifications
- Manage guest inquiries, requests, and complaints in a courteous manner
- Ensure proper room allocation and coordination with housekeeping
- Maintain accurate guest records and update the hotel management system
- Handle cash, billing, and payment transactions correctly
- Promote hotel services, facilities, and special offers
- Ensure compliance with hotel policies, SOPs, and safety standards
- Prepare daily front office reports and handover logs
- Coordinate with other departments to ensure guest satisfaction
Qualifications & Requirements
- Diploma or bachelor’s degree in Hospitality Management or related field
- Minimum 1–2 years of experience in hotel front office operations
- Familiarity with hotel software (IDS preferred)
- Good knowledge of reservation and billing procedures
- Fluency in English; additional languages are an advantage
Skills & Competencies
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to handle guest issues calmly and professionally
- Attention to detail and multitasking ability
- Well groomed and professional appearance
Working Conditions
- Shift based work including weekends and holidays
- Front desk–based role with frequent guest interaction
Job Types
- Full time, Permanent
Work Location
- Work Location: In person
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