Front Office Coordinator
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Key skills for this role
Role Overview
The Front Office Coordinator supports hotel billing, financial reconciliation, front desk service, and coordination with internal departments.
The role combines front office operations with accounting and financial administration.
Key Skills for This Role
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Company Description
Swissôtel Hotels & Resorts operates deluxe hotels and emphasizes a motivating and rewarding environment for its employees.
Swissôtel Al Maqam is a luxury hotel in the Abraj Al Bait complex in Saudi Arabia, with rooms, restaurants, an executive lounge, meeting rooms, and a business centre.
Role Overview
The Front Office Coordinator supports hotel billing, financial reconciliation, front desk service, and coordination with internal departments.
The role combines front office operations with accounting and financial administration.
Responsibilities
- Coordinate billing processes, prepare and reconcile invoices, track payments, process transactions, and resolve billing discrepancies.
- Assist with night audits and reconcile group billings, meal allocations, and checks.
- Maintain accurate financial and client records according to company policies.
- Greet visitors, answer phones, manage appointments, and provide front desk support.
- Liaise with internal departments to ensure seamless front office operations.
- Support financial reporting and assist with audits or financial reviews as needed.
Qualifications
- Proven experience in a front desk or accounting role is required, preferably in a luxury resort or hotel environment.
- A strong understanding of billing, invoicing, and general financial procedures is required.
- Excellent communication and interpersonal skills are required, with a focus on exceptional guest service.
- Proficiency in front office software systems such as PMS and POS and in Microsoft Office applications is required.
- High attention to detail, accuracy, organizational skills, multitasking, prioritization, and the ability to work under pressure are required.
- A professional appearance and demeanor, customer-first mindset, and flexibility for varied shifts, weekends, and holidays are required.
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