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Front Office Agent

Shangri-La Group
Jiddah, KSA
Fulltime
Entry
1 months ago
VAT
Free

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Shangri-La Jeddah

  • Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city.
  • Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside.
  • A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
  • 203 stylish rooms and suites plus 17 luxury serviced apartments.
  • 5 restaurants and lounges, including the legendary Shang Palace
  • Convenient for Jeddah’s popular landmarks and Red Sea Mall
  • 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary

  • To be responsible for the delivery of services to guests within Front Office areas in a friendly and courteous manner.
  • Performs efficiently, courteously, and professionally, always maintains a high standard of service and hospitality and provides guest services, handles the setup of daily reservations and check-in and check –out guests.
  • As a Front Office Agent, we rely on you to,
  • To have knowledge of the operational systems at Front Office.
  • To have knowledge of Shangri‐La’s standard operating policies and procedures
  • Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc.
  • Ensures all amenities are in room prior to guest arrival.
  • Assists in solving guest problems and concerns, always takes the opportunity to exceed Guest expectations.
  • Responds to all manners of inquiries regarding hotel facilities and room features.
  • Provides courteous service and responds promptly to guest requests and complaints.
  • Processes all guest registrations promptly and efficiently.
  • Stays up to date on room rates, package discounts with the coordination of other concerned departments.

What We Are Looking For

  • At least 1 year working experience in hotel
  • Ability to work long hours and shift
  • Communicates and writes with fluency in English (as well as the Arabic language)
  • Pleasant, friendly, and cheerful attitude
  • This Position is for Saudi Nationals Only

Why Join Us

  • A workplace that values your passion and supports self-realization and personal growth.
  • Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
  • Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
  • Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
  • We are an equal opportunity employer.
  • Applications from all qualified candidates are welcomed.
  • All information provided by applicants will be treated in and used only for recruitment purposes.
  • We appreciate your interest in joining us.
  • Please note that only successful candidates will be contacted.
  • Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city.
  • Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside.
  • A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

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