Front of House for Beauty Salon with Sales experience

As a Front of House, your responsibilities will include, but are not limited to:

· Welcome customers into Brau and manage their journey as per Brau customer journey.

· Check customers in and out and collect customer payments.

· To perform daily reconciliation of financials.

· Host customers and constantly find ways to surprise and delight them.

· To daily read the appointment schedule and customer profiles and add notes as required.

· To take full responsibility for managing and optimizing the schedule for the studio.

· Managing customer profiles, ensuring they are comprehensive and constantly populating their profiles with customer notes and data.

· Handling customer complaints with empathy and courtesy and rectify accordingly.

· Detail to guests what to expect during their experience and provide them with reading material (menu, styles, images).

· To follow up with guests who are running late for appointments.

· Provide & assist guests to fully complete Consultation forms.

· Describe & give information relating to our services & products using the correct verbiage as per Brau. standards.

· Recommend and educate clients on retail products to best suit their needs.

· To be fully aware of and to where possible take action or expedite all guest comments or concerns.

· Communicate to management any occurrences involving staff or guests that require attention.

· Assist in all areas of operation as requested by management.

· Handle highly confidential, sensitive, and/or critical information, files, records, and reports.

· Support artists in managing their schedule requirements.

· Follow up with customers as required.

· In charge of keeping comprehensive records of all documents and supporting any audits showing correct paperwork and taking note of any issues they raise.

· Working on achieving in-house sales targets

· Upselling treatments in house

· Upselling retail and packages in-house

· Perform client consultations

Pay: ﷼7,000.00 - ﷼9,000.00 per month