Assistant Manager
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Key skills for this role
About the Role
Brau is looking for an experienced Assistant Store Manager to support the daily operations of a premium beauty salon. The role requires minimum 2 years of management or senior front-of-house experience in beauty, spa, hospitality, or luxury retail.
Key Skills for This Role
Responsibilities
- Support the Store Manager in the day to day running of the salon
- Deliver an exceptional client experience from check in through to check out
- Manage appointments, optimise the salon schedule, and ensure artists' diaries are running efficiently
- Handle client enquiries and resolve complaints professionally, ensuring the highest levels of customer satisfaction
- Support the management of team rotas, annual leave, and appointment schedules
- Complete daily financial reconciliation and ensure all sales records are accurate
- Drive retail sales, treatment packages, and upselling opportunities across the team
- Monitor daily and weekly sales performance and support action plans to achieve store targets
- Conduct daily team briefings to communicate sales targets, promotions, and business updates
- Maintain accurate client records and ensure consultation forms and customer profiles are up to date
- Support inventory management to ensure retail and professional stock levels are maintained
- Proactively manage maintenance issues and ensure the salon always meets Brau's presentation standards
Requirements
- Minimum 2 years' experience in a management or senior Front of House role within the beauty, spa, hospitality, or luxury retail industry
- Strong leadership skills with the ability to motivate, coach, and develop a team
- Passion for delivering exceptional customer service and creating memorable client experiences
- Commercially minded with a proven ability to drive sales, retail performance, and team targets
- Excellent organisational skills with the ability to multitask in a fast paced environment
- Experience using salon booking systems and reporting software
- Strong communication and problem solving skills
- Flexible to work rotating shifts, weekends, and public holidays
- Knowledge of salon services, beauty products, and operational best practices is highly desirable
Full Job Posting
Overview
- At Brau, we're passionate about delivering exceptional beauty experiences through outstanding service, industry leading treatments, and a luxury client journey. We're looking for an experienced, customer focused Assistant Store Manager to support the running of one of our premium salons.
Responsibilities
- Support the Store Manager in the day to day running of the salon.
- Deliver an exceptional client experience from check in through to check out.
- Manage appointments, optimise the salon schedule, and ensure artists' diaries are running efficiently.
- Handle client enquiries and resolve complaints professionally, ensuring the highest levels of customer satisfaction.
- Support the management of team rota's, annual leave, and appointment schedules.
- Complete daily financial reconciliation and ensure all sales records are accurate.
- Drive retail sales, treatment packages, and upselling opportunities across the team.
- Monitor daily and weekly sales performance and support action plans to achieve store targets.
- Conduct daily team briefings to communicate sales targets, promotions, and business updates.
- Maintain accurate client records and ensure consultation forms and customer profiles are up to date.
- Support inventory management to ensure retail and professional stock levels are maintained.
- Proactively manage maintenance issues and ensure the salon always meets Brau's presentation standards.
Requirements
- Minimum 2 years' experience in a management or senior Front of House role within the beauty, spa, hospitality, or luxury retail industry.
- Strong leadership skills with the ability to motivate, coach, and develop a team.
- Passion for delivering exceptional customer service and creating memorable client experiences.
- Commercially minded with a proven ability to drive sales, retail performance, and team targets.
- Excellent organisational skills with the ability to multitask in a fast paced environment.
- Experience using salon booking systems and reporting software.
- Strong communication and problem solving skills.
- Flexible to work rotating shifts, weekends, and public holidays.
- Knowledge of salon services, beauty products, and operational best practices is highly desirable.
Why Join Brau?
- Join one of the UAE's leading luxury beauty brands.
- Be part of an ambitious and fast growing business.
- Work in a premium salon environment with a passionate and supportive team.
- Opportunities for career progression and professional development.
- Ongoing training and leadership development.
- Competitive salary, commission, and employee benefits.
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