Front of House
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Key skills for this role
About the Role
Brau seeks a Front of House team member to be the face of the salon in Riyadh, delivering a seamless client experience. Responsibilities include welcoming clients, managing bookings, handling payments, and upselling services.
Key Skills for This Role
Responsibilities
- Welcome customers into Brau and manage their journey as per Brau customer journey.
- Check customers in and out and collect customer payments.
- Perform daily reconciliation of financials.
- Host customers and constantly find ways to surprise and delight them.
- Read the appointment schedule and customer profiles daily and add notes as required.
- Take full responsibility for managing and optimizing the schedule for the studio.
- Manage customer profiles, ensuring they are comprehensive and constantly populated with notes and data.
- Handle customer complaints with empathy and courtesy and rectify accordingly.
- Detail to guests what to expect during their experience and provide reading material.
- Follow up with guests who are running late for appointments.
- Assist guests to fully complete Consultation forms.
- Describe and give information relating to services and products using correct verbiage.
Requirements
- Previous experience in a front of house, reception, hospitality, or customer service role is essential
- Excellent verbal communication skills and a polite, professional manner
- Strong organizational skills with the ability to prioritize tasks and work under pressure
- Proficiency with basic office software (email, calendars, and Microsoft Office or Google Workspace) and comfortable learning bespoke booking or CRM systems
- Basic numeracy and experience handling cash or point of sale systems is desirable
- Reliable, punctual, and presentable with a customer first attitude and attention to detail
- Willingness to work flexible hours, including occasional early mornings, evenings, or weekends
- Due to Saudi Nationalization Scheme, only Saudi nationals will be considered for this role
Full Job Posting
Role Overview
- The Front of House team member will be the face of BRAU Riyadh, delivering a seamless and elevated client experience within the salon.
- This role is responsible for welcoming clients, managing bookings, and ensuring the smooth day to day running of the salon environment.
- The position focuses on creating a warm, professional, and efficient front of house experience.
Responsibilities
- Welcome customers into Brau and manage their journey as per Brau customer journey.
- Check customers in and out and collect customer payments.
- Perform daily reconciliation of financials.
- Host customers and constantly find ways to surprise and delight them.
- Read the appointment schedule and customer profiles daily and add notes as required.
- Take full responsibility for managing and optimizing the schedule for the studio.
- Manage customer profiles, ensuring they are comprehensive and constantly populated with notes and data.
- Handle customer complaints with empathy and courtesy and rectify accordingly.
- Detail to guests what to expect during their experience and provide reading material.
- Follow up with guests who are running late for appointments.
- Assist guests to fully complete Consultation forms.
- Describe and give information relating to services and products using correct verbiage.
Requirements
- Previous experience in a front of house, reception, hospitality, or customer service role is essential.
- Excellent verbal communication skills and a polite, professional manner.
- Strong organizational skills with the ability to prioritize tasks and work under pressure in a fast paced environment.
- Proficiency with basic office software (email, calendars, and Microsoft Office or Google Workspace) and comfortable learning bespoke booking or CRM systems.
- Basic numeracy and experience handling cash or point of sale systems is desirable.
- Reliable, punctual, and presentable with a customer first attitude and attention to detail.
- Willingness to work flexible hours, including occasional early mornings, evenings, or weekends depending on operational needs.
- Due to Saudi Nationalization Scheme, only Saudi nationals will be considered for this role.
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