Front Desk Receptionist

About Stella Stays

Responsibilities

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts to maintain adequate supplies.
• Supervise the maintenance and cleaning teams, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly to minimize disruption to guests.
• Prepare and maintain daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with the relevant service providers.
• Source and manage reliable service providers and vendors while negotiating favorable contracts.
• Maintain data control and protect the confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proven experience in Operations and Front Desk management, preferably within the hospitality industry.
• Strong organizational and multitasking abilities, with excellent attention to detail.
• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
• Proficiency in property management systems and other relevant software.
• The ability to work independently and make sound decisions in a fast-paced environment.