Front Desk Receptionist

About Stella Stays

Role Overview

Property Operations

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts.
• Supervise maintenance and cleaning teams, including scheduling and work quality.
• Coordinate repairs and maintenance tasks promptly to minimize guest disruptions.
• Prepare daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.

Guest and Vendor Support

• Respond promptly and professionally to on-ground guest requests.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors while negotiating favorable contracts.
• Greet visitors, clients, and partners and provide a professional atmosphere.

Reception Administration

• Maintain data control and protect the confidentiality of sensitive information.
• Answer and direct incoming calls and take accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and professional appearance of the reception area.
• Assist with ad hoc administrative tasks as required.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proven experience in operations and front desk management is expected, preferably within hospitality.
• Strong organizational and multitasking abilities with excellent attention to detail are required.
• Excellent communication and interpersonal skills are required for guest and stakeholder interactions.
• Proficiency in property management systems and other relevant software is required.
• The candidate must be able to work independently and make sound decisions in a fast-paced environment.