Front Desk Receptionist

About Stella Stays

Role Overview

Responsibilities

• Conduct daily check-in and check-out inspections and monitor property readiness and guest satisfaction.
• Manage inventory and stock counts, supervise maintenance and cleaning teams, and coordinate schedules and work quality.
• Coordinate repairs and maintenance tasks promptly to minimize disruption to guests.
• Prepare daily, weekly, and monthly reports covering property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond to on-site guest requests and coordinate add-on services with relevant providers.
• Source and manage service providers and vendors and negotiate favorable contracts.
• Maintain data control and confidentiality of sensitive information.
• Greet visitors, clients, and partners and provide a professional welcome.
• Answer and direct calls, manage messages, and handle incoming and outgoing mail and packages.
• Maintain the reception area's tidiness and appearance.
• Assist with ad hoc administrative tasks as assigned.

Qualifications

• Proven experience in operations and front desk management, preferably in hospitality.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent communication and interpersonal skills for working with guests and stakeholders.
• Proficiency in property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.
• A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.