Front Desk Receptionist

Overview

Responsibilities

• Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction
• Oversee in-house inventory management and stock count to maintain adequate supplies
• Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work
• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests
• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback
• Ensure compliance with property documentation requirements and quality assurance standards
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met
• Handle add-on service requests and coordinate with relevant service providers
• Source and manage reliable service providers and vendors, negotiating favorable contracts
• Maintain data control and confidentiality of sensitive information
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere
• Answer and direct incoming calls, taking accurate messages when necessary

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
• Proven experience in Operations and Front Desk management, preferably in the hospitality industry
• Strong organizational and multitasking abilities, with attention to detail
• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders
• Proficient in using property management systems and other relevant software
• Ability to work independently and make sound decisions in a fast-paced environment