Front Desk Receptionist
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Key skills for this role
About the Role
ROX UAE is seeking a professional Front Desk Receptionist to deliver a premium first impression at its automotive service center in Abu Dhabi. The role involves managing front desk operations, greeting guests, handling calls, and supporting customer flow.
Key Skills for This Role
Responsibilities
- Greet all visitors professionally and maintain a clean, organized reception area
- Answer and direct phone calls promptly
- Record visitor details, appointments, inquiries, or messages when required
- Coordinate with sales, after sales, security, and other departments as needed
- Support customer flow by guiding visitors to appropriate departments
- Handle customer facing situations with patience, courtesy, and professionalism
Requirements
- Minimum 1 3 years of experience in reception, front office, customer service, hospitality, luxury retail, corporate, or related roles
- Good communication skills in English
- Strong customer service orientation
- Professional appearance and attitude
- Ability to handle calls, visitors, and front desk duties efficiently
- Arabic language skills preferred
Full Job Posting
About ROX UAE
- At ROX UAE, we are redefining the future of intelligent mobility through innovation, luxury, and customer centric experiences.
- Joining ROX UAE means becoming part of a progressive automotive brand shaping the future of mobility in the UAE.
Role Purpose
- As a receptionist, you will deliver a professional, welcoming, and premium first impression to all customers, visitors, employees, and external parties.
- You will manage front desk operations, greet guests, direct inquiries, support customer flow, handle calls, and maintain a polished reception environment.
Key Responsibilities
- Greet all visitors professionally.
- Answer and direct phone calls promptly.
- Maintain a clean and organized reception area.
- Welcome customers, guests, suppliers, and visitors warmly.
- Ensure all guests are attended to in a polite and timely manner.
- Handle front desk inquiries clearly, respectfully, and professionally.
- Maintain a professional appearance, attitude, and conduct at all times.
- Direct customers and visitors to the appropriate person or department.
- Record visitor details, appointments, inquiries, or messages when required.
- Receive, screen, and transfer calls to the concerned employee or department.
- Assist in maintaining a premium customer experience from arrival to departure.
- Coordinate with sales, after sales administration, security, and other departments as needed.
Qualifications
- Good communication skills.
- Arabic language skills is preferred.
- Strong customer service orientation.
- Professional appearance and attitude.
- Good organization and time management skills.
- Ability to communicate clearly in English is required.
- Ability to remain calm, polite, and professional under pressure.
- Ability to handle calls, visitors, inquiries, and front desk duties efficiently.
- Ability to work independently and coordinate with multiple departments.
- Strong attention to detail, discipline, punctuality, and personal presentation.
- Good knowledge of front desk etiquette, visitor handling, telephone manners, customer service standards, and workplace communication practices is preferred.
- Previous experience in reception, front desk, customer service, hospitality, luxury retail, service center, showroom, corporate, or automotive environments is preferred.
Work Conditions
- Full time position based in Abu Dhabi, United Arab Emirates.
- Office, service center showroom based duties with regular presence at the reception desk and customer facing areas.
- May require shift flexibility, extended working hours, or additional support during events, management visits, VIP visits, showroom activities, urgent requirements, or operational needs.
Work Location
- In person
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