Automotive Service Advisor
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Key skills for this role
About the Role
ROX UAE seeks a Service Advisor to manage the customer service journey at its Abu Dhabi service center. The role involves receiving vehicles, preparing job cards, coordinating with workshop teams, and ensuring timely updates.
Key Skills for This Role
Responsibilities
- Open accurate service job cards
- Provide timely customer updates
- Record customer concerns clearly
- Follow up on vehicle repair progress
- Receive vehicles for service and repair
- Welcome service customers professionally
- Explain service requirements to customers
- Coordinate with workshop teams effectively
- Maintain high customer satisfaction standards
- Prepare service estimates and obtain approvals
Requirements
- Previous experience as a Service Advisor, Aftersales Advisor, Customer Service Advisor, Workshop Coordinator, Service Consultant, or related automotive service role is required
- Minimum 2–4 years of experience in automotive service advisory, aftersales, service center operations, customer service, or workshop coordination
- Strong customer service skills
- Good automotive service knowledge
- Valid UAE driving license is preferred
- Ability to communicate clearly in English is required
- Good knowledge of CRM systems, DMS/ERP systems, MS Office, email communication, service records, and automotive documentation processes
Full Job Posting
Role Purpose
- As a Service Advisor, you will be responsible for managing the customer service journey within ROX UAE Service Center by receiving customer vehicles, understanding service requirements, preparing job cards, coordinating with workshop teams, and ensuring timely updates until vehicle delivery.
Key Responsibilities
- Open accurate service job cards.
- Provide timely customer updates.
- Record customer concerns clearly.
- Follow up on vehicle repair progress.
- Receive vehicles for service and repair.
- Welcome service customers professionally.
- Explain service requirements to customers.
- Coordinate with workshop teams effectively.
- Maintain high customer satisfaction standards.
- Prepare service estimates and obtain approvals.
Qualifications
- Strong customer service skills.
- Valid UAE driving license is preferred.
- Good automotive service knowledge.
- Strong problem solving and follow up skills.
- Strong communication and coordination skills.
- Professional appearance, attitude, and conduct.
- Ability to communicate clearly in English is required.
- Strong attention to detail and documentation accuracy.
- Arabic language skills or additional languages are preferred.
- Ability to handle customers calmly and professionally under pressure.
- Ability to explain service requirements, estimates, repairs, and timelines clearly.
- Ability to manage multiple job cards, customer updates, approvals, and service priorities efficiently.
Work Conditions
- Full time position based in Abu Dhabi, United Arab Emirates.
- Service center based customer facing role with daily operational and coordination duties.
- Rotational shifts, including weekends, public holidays, and evening shifts as required by business operations.
- Continuous customer handling, vehicle receiving, documentation, follow up, coordination, reporting, and operational support throughout working hours.
- Direct interaction with customers, technicians, workshop supervisors, spare parts, quality control, finance, drivers, management, suppliers, and external parties.
- Regular use of job cards, estimates, invoices, CRM systems, DMS/ERP systems, service records, customer documents, MS Office, email, and internal communication channels.
- May require extended working hours during urgent deliveries, customer escalations, high service volume, VIP vehicles, campaigns, inspections, repeat repairs, or operational requirements.
What We Offer
- Competitive compensation and benefits package.
- Continuous learning and development opportunities.
- Professional, supportive, and collaborative work culture.
- Exposure to premium automotive operations and aftersales service standards.
- Opportunity to grow within a dynamic and expanding automotive organization.
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