Front Desk Receptionist

About the Company

Role Overview

Property Operations

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee inventory management and stock counts to maintain adequate supplies.
• Supervise maintenance and cleaning teams, including scheduling and quality of work.
• Coordinate repairs and maintenance tasks promptly to minimize disruption to guests.
• Prepare daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.

Guest and Vendor Support

• Respond promptly and professionally to on-ground guest requests.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors while negotiating favorable contracts.
• Maintain data control and protect confidential information.

Reception and Administration

• Greet visitors, clients, and partners and provide a professional, welcoming atmosphere.
• Answer and direct incoming calls and take accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and professional appearance of the reception area.
• Assist with additional administrative tasks assigned by management.

Qualifications

• A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proven experience in operations and front-desk management is required, preferably in hospitality.
• Strong organization, multitasking, attention to detail, communication, and interpersonal skills are required.
• Proficiency in property management systems and relevant software is required.
• Candidates must be able to work independently and make sound decisions in a fast-paced environment.