Front Desk Manager

Position Summary

Guest and Front Desk Operations

• Process guest check-ins, verify identity and payment, assign rooms, and issue or activate room keys.
• Set up guest accounts, enter Marriott Rewards information, verify rates, and document exceptions.
• Secure payment, verify or adjust billing, and process payments, vouchers, paid-outs, and charges.
• Provide directions and property information, accommodate guest requests, and follow up to confirm requests are met.
• Compile daily reports, logs, contingency lists, cashier reports, and closing reports.
• Balance and deposit receipts, secure the bank, and obtain manual authorizations.

Team and Service Standards

• Assist management with training, evaluating, counseling, motivating, and coaching employees.
• Develop positive working relationships and support team goals.
• Welcome guests, anticipate service needs, assist individuals with disabilities, and communicate professionally.
• Ensure adherence to quality standards and follow company policies, safety procedures, and confidentiality requirements.

Systems and Safety

• Enter and locate information using computers and POS systems.
• Report accidents, injuries, and unsafe work conditions and complete required safety training and certifications.
• Protect company assets and notify Loss Prevention or Security of guest theft reports.
• Stand, sit, or walk for extended periods and move, lift, carry, push, or pull objects weighing up to 10 pounds.

Preferred Qualifications

• High school diploma or G.E.D. equivalent is preferred.
• At least 1 year of related work experience is preferred.
• At least 1 year of supervisory experience is preferred.
• No license or certification is specified.

About Sheraton