Front Desk Manager
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Key skills for this role
About the Role
The hotel is seeking a Front Desk Manager to oversee front office operations, focusing on reception, end-of-day procedures, and reporting. The role involves maximizing room revenue through upselling, leading the team to deliver exceptional guest service, and ensuring compliance with accounting and safety standards.
Key Skills for This Role
Responsibilities
- Gather guest feedback and take action to enhance satisfaction
- Maximize room revenue through upselling strategies
- Promote loyalty program, food and beverage events, and hotel facilities
- Lead and mentor the front desk team to achieve high service standards
- Ensure accounting and auditing practices comply with company and government requirements
- Address guest complaints and foster smooth management guest relations
- Demonstrate proficiency in emergency procedures and crisis management
- Uphold environmental, health, and safety standards
Requirements
- Experience in front desk management or hotel front office operations
- Leadership and mentoring skills
- Knowledge of accounting and auditing practices
- Proficiency in emergency and crisis management
Full Job Posting
Role Overview
- Oversee Front Office operations with emphasis on reception area.
- Ensure efficient end of day procedures and accurate reporting.
Key Job Responsibilities
- Gather feedback and preferences from guests regarding hotel services.
- Maximize room revenue by implementing upselling strategies.
- Participate in promotion of loyalty program, food and beverage events, and in house facilities.
- Lead and mentor the team to achieve exceptional guest service.
- Ensure accounting and auditing practices align with company and governmental requirements.
- Prioritize compliance with police requirements for guest information.
- Address guest complaints promptly.
- Demonstrate proficiency in emergency procedures and crisis management.
- Uphold environmental, health, and safety standards.
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