Front Desk Associate
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Provide exceptional guest service, manage transactions, resolve issues, promote hotel facilities, and maintain accurate records while fostering a supportive team environment.
Key Skills for This Role
Responsibilities
- Greet, check in, and settle guest accounts while ensuring all service standards are followed
- Maintain accurate records of daily transactions and cash handling, including currency exchange and balancing a float
- Handle guest requests, questions, and concerns effectively and promptly
- Promote a professional team environment
- Follow department policies, procedures, and service standards
- Ensure all emails are actioned and completed as per request
- Resolve guest issues within capabilities, ensuring guest satisfaction
- Communicate effectively with Guests, Hotel Associates, Managers and Directors
- Daily completion of all record sheets, filled out correctly and filed accordingly
- Maintain the Rosewood handover log for the next shift, noting any services that are pending
- Maintain complete knowledge of using the Hotel equipment (e.g., computer, photocopier)
- Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets
Requirements
- 0 2 years of experience in front desk or hospitality
- Excellent communication and interpersonal skills
- Ability to handle cash and maintain accurate records
- Knowledge of hotel facilities and surrounding area
- Flexibility to cover shifts including night shifts
- Ability to work without supervision and lead by example
Full Job Posting
Key Responsibilities
- Consistently offer professional, friendly, and engaging service.
- Greet, check in and settle guest accounts while ensuring all service standards are followed.
- Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
- Handle guest requests, questions, and concerns effectively and promptly.
- Promote a professional team environment.
- Follow department policies, procedures, and service standards.
- Performs any and all other tasks assigned by management.
- Always upholds the highest standard of internal and external customer service.
- Ensure all emails are actioned and completed as per request.
- Be a competent key person within the department, able to communicate and find answers in an efficient and professional way.
- Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue.
- Resolve guest issues within your capabilities, ensuring guest satisfaction.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Rosewood Hotels and Resorts
Assistant Chief Butler
United Arab Emirates, UAE
Rosewood Abu Dhabi is seeking an Assistant Chief Butler to oversee daily butler operations, coordinate the guest journey, and lead the butler team. The role requires exceptional service standards and interdepartmental co
Waiter/Waitress - Hidden Bar
Abu Dhabi, UAE
OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we ar...
Outlet Team Leader
United Arab Emirates, UAE
Rosewood Abu Dhabi is seeking a Bar Team Leader for Hidden Bar, a distinctive destination for gin and premium beverages. You will lead the team, drive beverage excellence, manage inventory, and create engaging guest expe
Captain - Pool Bar
Abu Dhabi, UAE
OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we ar...
Guest Service Associate - Bell
Abu Dhabi, UAE
THE TEAM The Concierge team at Rosewood Abu Dhabi creates memorable first and last impressions for every guest. As ambassadors of the hotel, the team delivers intuitive service,...
Commis I - Bakery
Abu Dhabi, UAE
OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we ar...
Pool Host/Hostess
Abu Dhabi, UAE
Rosewood Abu Dhabi is seeking a Pool Host/Hostess to be the first point of contact for guests at the pool area, creating a warm welcome and ensuring a safe, comfortable, and relaxing environment. The role involves provid
Outlet Cashier
Abu Dhabi, UAE
Process guest bills, payments, and transactions accurately and efficiently through the POS system Safeguard cash floats, payment devices, and other financial instruments in acco...
Assistant Chief Butler
United Arab Emirates, UAE
Waiter/Waitress - Hidden Bar
Abu Dhabi, UAE
Outlet Team Leader
United Arab Emirates, UAE
Captain - Pool Bar
Abu Dhabi, UAE
Guest Service Associate - Bell
Abu Dhabi, UAE
Commis I - Bakery
Abu Dhabi, UAE
Pool Host/Hostess
Abu Dhabi, UAE
Outlet Cashier
Abu Dhabi, UAE