Front Desk Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
The Front Desk Agent reports to the Front Office Manager.
The role provides professional, friendly, and engaging guest service.
Key Skills for This Role
Full Job Posting
Role Overview
The Front Desk Agent reports to the Front Office Manager.
The role provides professional, friendly, and engaging guest service.
Responsibilities
- Process guest check-ins by confirming reservations, assigning rooms with Housekeeping and Reservations, and issuing and activating room keys.
- Process cash, checks, debit, credit, and room-charge payments.
- Process check-outs and resolve late or disputed charges while following service standards.
- Maintain daily transaction and cash-handling records, including currency exchange and float balancing.
- Handle guest requests, questions, and concerns effectively and promptly.
- Promote a professional team environment and uphold internal and external customer service standards.
- Perform other tasks assigned by management.
Role Requirements
- Provide professional, friendly, and engaging guest service.
- Follow department policies, procedures, and service standards.
- Maintain accurate transaction and cash-handling records.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at IBIS
Tamayyaz – Waiter – Saudis Only
Jeddah, KSA
Tamayyaz is seeking an entry-level waiter for its hospitality nationalization development program. The role combines training with guest service, order handling, payment processing, table preparation, cleanliness, and ho
Hostess
Jeddah, KSA
IBIS is seeking a Hostess to welcome restaurant guests, manage reservations, seat diners, and support smooth food and beverage service. The role requires strong communication, organization, guest-service, and problem-sol
Front Office Supervisor
Dubai, UAE
IBIS is seeking a Front Office Supervisor to oversee daily hotel front office operations and lead a guest-focused team. The role requires supervisory hospitality experience, English communication skills, front office sys
Duty Engineer
Dubai, UAE
IBIS is seeking a Duty Engineer to maintain and troubleshoot mechanical, electrical, and HVAC systems. The role requires engineering education, relevant technical certifications, maintenance experience, safety knowledge,
Front Office Supervisor
Dubai, UAE
IBIS is seeking a Front Office Supervisor for Ibis Al Rigga Hotel in Dubai. The role oversees front office operations, guest experience, staff development, room allocations, reporting, and safety procedures. Candidates n
IT Coordinator
, QAT
The employer is seeking an IT Coordinator to provide responsive first-level support for hotel hardware, software, networks, and operational systems. The role manages devices, accounts, assets, vendors, security controls,
Reservation Executive
Delhi, IND
IBIS is seeking a Reservation Executive to manage guest booking records, room availability, occupancy positioning, overbooking, and corporate account information. The role also supports occupancy forecasting, customer is
IT Coordinator
, QAT
IBIS is seeking an IT Coordinator to provide first-level technical support across hotel systems, devices, networks, user access, and cybersecurity processes. The role requires an IT-related diploma or degree, at least tw
Tamayyaz – Waiter – Saudis Only
Jeddah, KSA
Hostess
Jeddah, KSA
Front Office Supervisor
Dubai, UAE
Duty Engineer
Dubai, UAE
Front Office Supervisor
Dubai, UAE
IT Coordinator
, QAT
Reservation Executive
Delhi, IND
IT Coordinator
, QAT