Front Office Supervisor
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Key skills for this role
Role Overview
The hotel is seeking a professional and customer-focused Front Office Supervisor.
The role is part of the Front Office Leadership Team and focuses on smooth operations and guest satisfaction.
Key Skills for This Role
Full Job Posting
Company Description
Accor describes itself as a worldwide hospitality leader supporting employee growth, learning, and career development.
The role is with Ibis Al Rigga Hotel.
Role Overview
The hotel is seeking a professional and customer-focused Front Office Supervisor.
The role is part of the Front Office Leadership Team and focuses on smooth operations and guest satisfaction.
Responsibilities
- Oversee check-ins, check-outs, guest inquiries, room allocations, group arrivals, and daily front office readiness.
- Maintain guest service standards, handle VIP requests, and resolve issues in coordination with other departments.
- Manage and train front office staff, monitor performance metrics, and implement improvement plans.
- Prepare daily reports, maintain standard operating procedures, and assist with budgeting and upselling.
- Ensure safety and security compliance and participate in emergency response and first aid situations.
Qualifications
- At least 2 years of supervisory experience is required, preferably in hospitality.
- A Bachelor’s degree or diploma in Hospitality Management is preferred.
- Excellent written and verbal English communication is required.
- Front office systems proficiency, including Opera Cloud and Microsoft Office, is required.
- Candidates need strong leadership, interpersonal, organizational, problem-solving, and decision-making skills.
- The role requires flexibility to work shifts, weekends, and holidays.
Additional Qualifications
- Additional languages are a plus.
- Familiarity with local culture and customs in Phnom Penh, Cambodia is a plus.
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