Food Services Supervisor
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Key skills for this role
About the Role
Sheraton Hotels & Resorts is seeking a Food Services Supervisor to oversee on-site details for group events, coordinate with clients and vendors, and assist with team management. Requires a high school diploma, less than 1 year of related work experience, and at least 2 years of supervisory experience.
Key Skills for This Role
Responsibilities
- Responsible for all on site details for executing group events
- Develop and follow checklist/itinerary, and troubleshoot event problems
- Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others
- Design, confirm, and communicate room layouts and set up requirements for special events
- Enter and retrieve information contained in computer databases
- Transmit information or documents using computer, mail, or facsimile machine
- Operate standard office equipment other than computers
- Prepare weekly departmental payroll paperwork
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Requirements
- High school diploma or G.E.D. equivalent
- Less than 1 year related work experience
- At least 2 years of supervisory experience
Full Job Posting
Position Summary
- Responsible for all on site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems.
- Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events.
- Design, confirm, and communicate room layouts and set up requirements for special events.
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, and reservations.
- Transmit information or documents using computer, mail, or facsimile machine.
- Operate standard office equipment other than computers.
- Prepare weekly departmental payroll paperwork.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Follow all company and safety and security policies and procedures, report accidents and injuries, and complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets, and visually inspect tools, equipment, or machines.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: At least 2 years of supervisory experience.
- License or Certification: None
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