Food & Beverage Manager
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Key skills for this role
About the Role
Qatar Airways is seeking a Food & Beverage Manager to oversee front of house F&B operations, manage concessions and JV oversight, and drive business analytics. Requires 7+ years of experience, a Bachelor's degree, and HACCP certification.
Key Skills for This Role
Responsibilities
- Drive operational excellence as per Senior Manager / Divisional leadership
- Develop cyclical Product offers: Menu and composition calendar to optimize business performance
- Develop and implement F&B Sales data management system to ensure optimal price and quality balance
- Day to day management and oversight of all F&B operations and landside outlets
- Implement and maintain all F&B operational policies and procedures
- Ensure safe food service practices are maintained for food handling, cleaning and hygiene, as per HACCP
- Achieve financial objectives in accordance to the AOP and maximize revenues and profitability
- Ensure customer service standards are maintained at all times
- Ensure all in store and marketing activity is correctly briefed and executed
- Develop financial astuteness of team through monthly business analysis
- Analyze variances to financial targets and initiate corrective actions
- Maximize profitability through well identified opportunities for cost mitigation
Requirements
- Relevant College or University qualification to min Bachelor's level
- Qualifications in both food preparation and service such as City & Guilds (or equivalent)
- HACCP Certified
- Member of Institute of Hospitality (formally MHCIMA) (or equivalent)
- Minimum 7 years relevant experience
- Currently Food and Beverage Manager within a similar culture within an international Airport, Hotel or Shopping complex
Full Job Posting
About the role
- The Food & Beverage Manager organize, manage and control all front of house food and beverage (F&B) operations as per established strategy and business plan.
- Further responsible to provide oversight and coordination for associated F&B businesses, such as Concessions and JV oversight.
- He/she Drive business analytics for maintaining market share within the business.
Key Accountabilities
- Drive operational excellence as per Senior Manager / Divisional leadership.
- Develop cyclical Product offers: Menu and composition calendar to optimize business performance.
- Develop and implement F&B Sales data management system to ensure optimal price and quality balance(PQM)
- Day to day management and oversight of all F&B operations and landside outlets.
- Implement and maintain all F&B operational policies and procedures, and ensure standards are met and maintained as per guidelines.
- Ensure safe food service practices are maintained for food handling, cleaning and hygiene, as per HACCP.
- Achieve financial objectives in accordance to the AOP and maximize revenues and profitability.
- Ensure customer service standards are maintained at all times for both internal and external customers.
- Ensure all in store and marketing activity is correctly briefed and executed.
- Develop financial astuteness of team through monthly business analysis as per established standards.
- Analyze variances to financial targets and initiate corrective actions, provide financial sales data
- Maximize profitability through well identified opportunities for cost mitigation, and improved margins in each revenue stream.
About you
- Relevant College or University qualification to min Bachelor's level
- Qualifications in both food preparation and service such as City & Guilds (or equivalent) (7103 — Food and Beverage Service, 4425 Customer Service). HACCP Certified.
- Member of Institute of Hospitality (formally MHCIMA) (or equivalent). FSA or HACCP Certification experience.
- Minimum 7 years relevant experience
- Currently Food and Beverage Manager within a similar culture within an international Airport, Hotel or Shopping complex
Job Specific Skills
- Ability to manage a diverse and innovate brand mix in a fast paced environment.
- Progressive growth in guest satisfaction, team engagement and financial results.
- Implement and maintain the highest standards in food service and hygiene.
- Implementation of succession plan.
- Works closely with the Executive Chef ensuring consistent quality and service levels are maintained.
- Electronic point of sale system skills at expert level. Working knowledge of multi currency management.
- Decision Making and Problem Solver.
- Business Acumen and Financially Astute.
- Diplomatic and culturally aware.
- Reactive and Flexible
- Ability to communicate effectively at all levels both to partners, customers and colleagues.
- Managerial skills Ability to delegate work, set clear direction and manage workflow.
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