FM MANAGER - TECHNICAL
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Key skills for this role
About the Role
DP World seeks an FM Manager - Technical to lead Hard FM operations across multiple contracts. The role requires a Bachelor's in Engineering, 8-12 years of FM experience, and 5 years in a managerial role overseeing MEP, HVAC, BMS, and maintenance programs.
Key Skills for This Role
Responsibilities
- Develop and implement operational strategies aligned with organizational objectives
- Manage day to day Hard FM operations across multiple contracts and facilities
- Develop and implement Planned Preventive Maintenance (PPM), Predictive Maintenance (PdM), Condition Based Maintenance (CBM), and Reactive Maintenance programs
- Monitor performance and reliability of building assets including HVAC, Electrical, Plumbing, Fire & Life Safety, Civil, BMS, and ELV systems
- Ensure all contractual KPIs and SLAs are consistently achieved
- Prepare annual operational and maintenance budgets and control operational expenditure
- Lead multidisciplinary engineering and maintenance teams, coaching and developing technical staff
- Build and maintain strong relationships with clients, consultants, suppliers, and regulatory authorities
- Identify new business opportunities and support tender submissions and technical proposals
- Ensure compliance with UAE laws, HSEQ standards, and ISO management systems (ISO 9001, 14001, 45001)
- Monitor operational KPIs and prepare weekly, monthly, and annual operational reports
Requirements
- Bachelor's Degree in Mechanical, Electrical, Civil Engineering, or Facility Management
- Minimum 8–12 years of experience in Facility Management
- At least 5 years in a managerial role overseeing Hard FM operations
- Experience managing multiple facilities and maintenance contracts
- Strong knowledge of UAE FM practices, statutory regulations, and authority requirements
- Professional certifications such as PMP, IFMA (FMP/CFM), BIFM/IWFM, or equivalent are preferred
Full Job Posting
Strategic Management
- Develop and implement operational strategies aligned with organizational objectives.
- Participate in business development activities including lead generation, site surveys, tender preparation, cost estimation, and budget planning.
- Manage the complete project lifecycle from planning through execution, monitoring, handover, and close out.
- Establish operational objectives, performance targets, and resource plans.
- Identify operational risks and implement mitigation strategies.
- Monitor departmental performance against financial and operational KPIs.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.
Operations Management
- Manage day to day Hard FM operations across multiple contracts and facilities.
- Ensure effective deployment and utilization of manpower, equipment, and materials.
- Develop and implement Planned Preventive Maintenance (PPM), Predictive Maintenance (PdM), Condition Based Maintenance (CBM), and Reactive Maintenance programs.
- Monitor the performance and reliability of building assets including HVAC, Electrical, Plumbing, Fire & Life Safety, Civil & Structural Assets, BMS, and ELV Systems.
- Ensure all contractual KPIs and SLAs are consistently achieved.
- Analyze maintenance trends and implement corrective and preventive actions.
- Approve maintenance schedules, work permits, shutdown plans, and technical procedures.
- Manage emergency response and critical equipment breakdowns.
- Ensure proper asset documentation, maintenance records, and statutory certifications are maintained.
Financial & Commercial Management
- Prepare annual operational and maintenance budgets.
- Control operational expenditure and maximize profitability.
- Monitor contract profitability and financial performance.
- Ensure timely billing, invoicing, revenue collection, and cost recovery.
- Review subcontractor quotations and supplier contracts.
- Identify cost optimization opportunities without compromising service quality.
- Evaluate lifecycle costs and recommend asset replacement or capital improvement projects.
Leadership & People Management
- Lead multidisciplinary engineering and maintenance teams.
- Coach, mentor, and develop technical staff.
- Conduct performance evaluations and competency assessments.
- Establish clear objectives and performance expectations.
- Promote teamwork, accountability, and continuous learning.
- Manage subcontractors and specialist service providers.
Client & Stakeholder Management
- Build and maintain strong relationships with clients, consultants, suppliers, and regulatory authorities.
- Conduct regular client meetings and performance reviews.
- Respond promptly to client concerns and service requests.
- Prepare monthly operational and management reports.
- Support contract renewals and business retention initiatives.
- Identify opportunities for additional services and business growth.
Business Development
- Identify new business opportunities within existing and prospective clients.
- Support tender submissions, technical proposals, and commercial presentations.
- Participate in site inspections, technical clarifications, and bid evaluations.
- Assist in developing competitive maintenance solutions that meet customer requirements.
- Contribute to market intelligence and competitor analysis.
HSEQ & Regulatory Compliance
- Ensure compliance with UAE laws, local authority regulations, and client requirements.
- Ensure full compliance with Health, Safety, Environment, and Quality (HSEQ) standards.
- Promote a strong safety culture and zero incident workplace.
- Conduct safety inspections, audits, toolbox talks, and risk assessments.
- Ensure compliance with ISO management systems where applicable: ISO 9001, ISO 14001, ISO 45001.
- Ensure all statutory inspections, certifications, and permits remain valid.
Reporting & Performance Management
- Monitor operational KPIs and service performance.
- Prepare weekly, monthly, and annual operational reports.
- Review maintenance backlog and resource utilization.
- Analyze equipment failures and implement root cause corrective actions.
- Present operational and financial performance to senior management.
Key Performance Indicators (KPIs)
- SLA/KPI Compliance (%)
- Planned Preventive Maintenance (PPM) Completion Rate
- Asset Availability & Reliability
- Mean Time to Repair (MTTR)
- Mean Time Between Failures (MTBF)
- Client Satisfaction Score
- Contract Profitability
- Budget Compliance
- Revenue Collection Performance
- Safety Performance (Lost Time Incidents/Accidents)
- Audit & Regulatory Compliance
- Team Productivity
Qualifications
- Bachelor's Degree in Mechanical, Electrical, Civil Engineering, or Facility Management.
- Master's Degree is an advantage.
- Professional certifications such as PMP, IFMA (FMP/CFM), BIFM/IWFM, or equivalent are preferred.
- Minimum 8–12 years of experience in Facility Management.
- At least 5 years in a managerial role overseeing Hard FM operations.
- Experience managing multiple facilities and maintenance contracts.
- Strong knowledge of UAE FM practices, statutory regulations, and authority requirements.
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