Females Customer Service Executive - Arabic&English Speaker
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Key skills for this role
About the Role
One Imperium seeks dedicated Customer Service Executives for fitness facilities in Doha, Qatar. The role involves greeting members, managing check-ins and bookings, promoting memberships, and handling inquiries.
Key Skills for This Role
Responsibilities
- Greet and assist members, parents, and visitors in a courteous and professional manner
- Manage daily member check ins, class reservations, swimming session bookings, and membership related inquiries
- Monitor attendance for fitness classes and swimming sessions, ensuring compliance with capacity and safety requirements
- Support fitness trainers and swimming coaches by verifying member eligibility for programs, classes, and swimming levels
- Promote memberships, fitness programs, personal training packages, swimming courses, and facility events
- Provide accurate information regarding schedules, services, programs, and club facilities
- Respond to customer inquiries via phone, email, and in person visits, ensuring timely and effective follow up
- Handle customer feedback, complaints, incidents, and safety concerns, escalating issues when necessary
- Ensure all members and guests adhere to facility policies, health standards, and safety regulations
- Maintain basic knowledge of gym and pool equipment, reporting maintenance concerns to appropriate departments
- Monitor and replenish reception supplies, first aid kits, and operational materials as required
- Maintain a clean, organized, and professional reception and waiting area
Requirements
- Previous experience in customer service, front desk operations, or a related role
- Strong communication, problem solving, and interpersonal skills
- Ability to multitask and work efficiently in a fast paced environment
- Excellent organizational and administrative abilities
- Proficiency in Microsoft Office and customer management systems is an advantage
- Fluency in both Arabic and English is required
- Ability to work full time on site in Doha, Qatar
- Experience in fitness, wellness, sports, or hospitality industry is preferred
Full Job Posting
Job Overview
- Customer Service Executive – Doha, Qatar.
- Seeking dedicated and customer focused Customer Service Executives to join fitness facilities across Doha.
- Responsible for delivering exceptional service to members and visitors while ensuring a welcoming, professional, and efficient environment at gyms and swimming academies.
- Assist members with inquiries, registrations, bookings, and memberships while supporting smooth day to day operation.
Key Responsibilities
- Greet and assist members, parents, and visitors in a courteous and professional manner.
- Manage daily member check ins, class reservations, swimming session bookings, and membership related inquiries.
- Monitor attendance for fitness classes and swimming sessions, ensuring compliance with capacity and safety requirements.
- Support fitness trainers and swimming coaches by verifying member eligibility for programs, classes, and swimming levels.
- Promote memberships, fitness programs, personal training packages, swimming courses, and facility events.
- Provide accurate information regarding schedules, services, programs, and club facilities.
- Respond to customer inquiries via phone, email, and in person visits, ensuring timely and effective follow up.
- Handle customer feedback, complaints, incidents, and safety concerns, escalating issues when necessary.
- Ensure all members and guests adhere to facility policies, health standards, and safety regulations.
- Maintain basic knowledge of gym and pool equipment, reporting maintenance concerns to the appropriate departments.
- Monitor and replenish reception supplies, first aid kits, and operational materials as required.
- Maintain a clean, organized, and professional reception and waiting area.
Qualifications & Skills
- Previous experience in customer service, front desk operations, or a related role.
- Strong communication, problem solving, and interpersonal skills.
- Ability to multitask and work efficiently in a fast paced environment.
- Excellent organizational and administrative abilities.
- Proficiency in Microsoft Office and customer management systems is an advantage.
- Fluency in both Arabic and English is required.
- Ability to work full time on site in Doha, Qatar.
- Experience in the fitness, wellness, sports, or hospitality industry is preferred.
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