FCL Planner & Customer Service Coordinator

You'll be the person customers rely on to confirm delivery windows, navigate site access quirks, and solve the curveballs that come with transport — changed dates, tight timeframes, last-minute requirements.

Owning the customer experience — phones, emails, and everything in between, handled promptly and professionally

Confirming delivery requirements, timeframes, site access, and special instructions directly with customers

Providing PODs and supporting despatch as needed

Arranging deliveries with external transport providers

Securing and managing port bookings (VBS – POAL and Metroport)

Monitoring port availability, vessel arrivals, and container availability

Keeping job, booking, and transport data accurate and current in our systems

Managing changes to delivery dates, times, and customer requirements as they come up

Working as one team with transport and customer service colleagues to hit operational targets

Playing your part in a strong health and safety culture — following procedures, reporting hazards and incidents, and looking out for your team

What you'll bring

2+ years previous experience in Transport or Logistics preferred & or Customer Service

Familiarity with a Transport Management System (TMS)

Good working knowledge of the Auckland metro area

A genuine customer-first mindset, with the communication skills to match

Sharp attention to detail and strong numerical/analytical skills

Excellent planning, organising, and time management abilities

A practical problem solver with plenty of common sense

Action-oriented, high integrity, and someone people can trust to get it right

Be part of a dynamic and growing team in a global company with over 40 years of industry expertise

Join a supportive, energetic environment where no two days are the same

Build a career where your impact drives the future of the logistics and freight teams

If you're passionate about client service and ready to take your career to the next level, we'd love to hear from you! Apply now and be part of the team at Mondiale VGL.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.