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FBS Solution Engineer (AI Solution Architect)
Capgemini
Pune, IND
Full-time
Senior · 3+ years experience
Hybrid
Discovered 3 weeks ago
CiscoGECXGenesysNode.jsPythonSIP
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Key Skills for This Role
CiscoGECXGenesysNode.jsPythonSIP
Full Job Posting
Must to have Skills
- Cisco contact center, GECX / CX, Node.JS, AI-driven conversational or customer interaction platforms (voice/chat)
- Work Timings (India): 01:00 PM to 10:00PM IST
- Relevant Experience: 3 - 5+ years in conversational systems, voice/chat platforms, or AI-driven customer interaction solutions, GECX (CX) or similar platforms (1-2 years)
- Total Experience: 15 to 20 Years
Requirements
- - Solution architecture for distributed, real-time systems
- - Cisco contact center platforms (telephony, SIP, routing, handoffs)
- - CX platforms (GECX / Genesys or similar)
- - Node.js backend architecture (APIs, microservices, integration layers)
- - API design, system integration, and event-driven architectures
- - Conversational systems design (prompt-based flows, session/state management)
- - Experience building integration layers/services (Node.js and/or Python)
- - Observability, logging, and performance monitoring for real-time systems
Benefits
- Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
- Note: Benefits differ based on employee level.
About Capgemini
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