Fashion Consultant - Tryano, Yas Mall, Full Time (Emiratisation)

Overview

• INSPIRE \| EXHILARATE \| DELIGHT
• For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East.
• In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
• Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers.
• Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail.
• It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.
• Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
• Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing.
• Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.
• Their collective efforts have earned the Group the Great Place to Work certification in several markets.
• Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet.
• Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
• What you'll be doing
• At Chalhoub we express the exceptional!
• As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products
• Drive eNPS through people experience initiatives and culture
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
• Ensure click and collect are conducted within SLAs (Service-level agreement)
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
• Support with in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to what’s working well/what’s not working well within the store
• What you'll need to succeed
• Strong English communication skills
• This opportunity is for Emiratisation
• For general Fashion Consultant opportunities, please review the careers site for active vacancies
• What we can offer you
• With us, you will turn your aspirations into reality.
• We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
• Our Group offers diverse career paths for those who are extraordinary, every day.
• We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants To Apply