Fashion Consultant, Swarovski - Yas Mall (Emiratisation)
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Key skills for this role
About the Role
Chalhoub Group is hiring a Fashion Consultant for Swarovski at Yas Mall in Abu Dhabi. The role involves achieving sales targets, delivering exceptional guest experience, and supporting CRM initiatives.
Key Skills for This Role
Responsibilities
- 实现个人和集体销售目标
- 提供卓越的客户体验
- 收集客户行为、畅销品和滞销品的数据
- 通过全渠道方法推动客户关系
- 提供产品预购反馈
- 确保遵守VM指南和标准操作程序
- 确保在SLA内完成点击提货
- 确保客户数据按照营销团队要求正确捕获
- 推广忠诚度计划（MUSE）并了解应用程序优惠等
- 支持店内营销活动和促销
- 了解所有品牌社交媒体活动和活动
- 推动店内销售
Requirements
- 较强的英语沟通能力
- 此机会适用于Emiratisation（阿联酋化）
Full Job Posting
What You'll Be Doing
- At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in store.
- You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
- Drive client relationships within an omni channel approach
- Provide pre buying feedback on products
- Drive eNPS through people experience initiatives and culture
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
- Ensure click and collect are conducted within SLAs (Service level agreement)
- Ensure customer data is properly captured in adherence to marketing team requirements
- Promote loyalty program (MUSE) and stay up to date with app offerings etc..
- Support with in store marketing events and activations
- Keep abreast of all brand social media activities and campaigns
- Drive sell throughs within the store
What You'll Need To Succeed
- Strong English communication skills
- This opportunity is for Emiratisation
- For general Fashion Consultant opportunities, please review the careers site for active vacancies
What We Can Offer You
- With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
- Our Group offers diverse career paths for those who are extraordinary, every day.
- We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
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