Fashion Consultant, Swarovski - Dubai Festival City (Emiratisation)
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Key skills for this role
About the Role
Chalhoub Group is hiring a Fashion Consultant for Swarovski at Dubai Festival City. The role involves achieving sales targets, delivering exceptional guest experience, and supporting CRM and CX initiatives.
Key Skills for This Role
Responsibilities
- Achieve individual and collective sales targets while delivering exceptional Guest Experience
- Collect data on customer behavior, top sellers, slow movers for business reviews
- Drive client relationships within an omni channel approach
- Provide pre buying feedback on products
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
- Ensure click and collect are conducted within SLAs
- Ensure customer data is properly captured in adherence to marketing team requirements
- Promote loyalty program (MUSE) and stay up to date with app offerings
- Support with in store marketing events and activations
- Keep abreast of all brand social media activities and campaigns
- Drive sell throughs within the store
- Support in store CX initiatives
Requirements
- Strong English communication skills
- This opportunity is for Emiratisation
Full Job Posting
About the Role
- As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience.
- You will ensure support in the implementation of CRM, CX and other key customer and people initiatives in store.
What You'll Be Doing
- Collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
- Drive client relationships within an omni channel approach
- Provide pre buying feedback on products
- Drive eNPS through people experience initiatives and culture
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
- Ensure click and collect are conducted within SLAs (Service level agreement)
- Ensure customer data is properly captured in adherence to marketing team requirements
- Promote loyalty program (MUSE) and stay up to date with app offerings etc.
- Support with in store marketing events and activations
- Keep abreast of all brand social media activities and campaigns
- Drive sell throughs within the store
- Support in store CX initiatives
What You'll Need To Succeed
- Strong English communication skills
- This opportunity is for Emiratisation
What We Can Offer You
- Competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
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