Fashion Consultant - Dubai Outlet Mall
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Key skills for this role
About the Role
Chalhoub Group seeks a Fashion Consultant for its Dubai Outlet Mall location. The role involves achieving sales targets, delivering exceptional guest experiences, and supporting CRM and CX initiatives in-store.
Key Skills for This Role
Responsibilities
- Achieve individual and collective sales targets
- Deliver exceptional Guest Experience
- Collect data on customer behavior, top sellers, and slow movers
- Drive client relationships within an omni channel approach
- Provide pre buying feedback on products
- Ensure adherence to VM guidelines and SOPs
- Ensure click and collect are conducted within SLAs
- Ensure customer data is properly captured
- Promote loyalty program (MUSE) and stay up to date with app offerings
- Support with in store marketing events and activations
- Keep abreast of all brand social media activities and campaigns
- Drive sell throughs within the store
Requirements
- Strong English communication skills
- Arabic language skills are a plus
Full Job Posting
Company Overview
- Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades.
- The Group has a portfolio of eight owned brands and over 300 international brands in luxury, beauty, fashion, and art de vivre.
- Chalhoub Group operates over 750+ experiential retail stores, online, and through mobile apps.
What You'll Be Doing
- Achieve individual and collective sales targets while delivering exceptional Guest Experience.
- Collect data on customer behavior, top sellers, slow movers for business reviews.
- Drive client relationships within an omni channel approach.
- Provide pre buying feedback on products.
- Drive eNPS through people experience initiatives and culture.
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs).
- Ensure click and collect are conducted within SLAs.
- Ensure customer data is properly captured in adherence to marketing team requirements.
- Promote loyalty program (MUSE) and stay up to date with app offerings.
- Support with in store marketing events and activations.
- Keep abreast of all brand social media activities and campaigns.
- Drive sell throughs within the store and support in store CX initiatives.
What You'll Need To Succeed
- Strong English communication skills.
- Arabic language skills would be a plus.
What We Can Offer You
- Competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
About Chalhoub Group
- Chalhoub Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.
- The Group has set up 'The Greenhouse', an innovation hub, incubator, and accelerator for start ups.
- The Group is committed to sustainability and is a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
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