F&B Manager
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Key skills for this role
About the Role
Sheraton Hotels & Resorts seeks an F&B Manager to oversee all food and beverage operations at its Doha property. The role manages culinary, restaurant, beverage, and room service, ensuring guest and employee satisfaction while meeting financial goals.
Key Skills for This Role
Responsibilities
- Develop and manage all financial, employee engagement, and guest satisfaction plans for Food and Beverage departments
- Maintain a positive cost management index for kitchen and restaurant operations
- Supervise and manage employees, overseeing day to day operations
- Oversee all culinary, restaurant, beverage, and room service operations
- Provide excellent customer service and respond to guest concerns
- Conduct performance reviews and identify developmental needs of team members
- Comply with corporate accounting procedures
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area
- Knowledge of food and beverage laws and regulations
- Experience developing and managing budgets
- Leadership and team management skills
Full Job Posting
Job Summary
- Position responsible for all food and beverage operations including culinary, restaurant, beverage, and room service. Oversees guest and employee satisfaction, maintaining standards and meeting financial goals. Develops and implements business plan for food and beverage.
Candidate Profile Education and Experience
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area.
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area.
Core Work Activities Developing and Maintaining Budgets
- Develops and manages all financial, employee engagement and guest satisfaction plans for Food and Beverage departments.
- Maintains a positive cost management index for kitchen and restaurant operations.
- Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
- Manages the Food and Beverage departments (not catering sales).
- Supervises and manages employees; manages all day to day operations.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Oversees all culinary, restaurant, beverage and room service operations.
- Creates a property environment emphasizing motivation, empowerment, teamwork, and continuous improvement.
- Provides excellent customer service to employees and responds to concerns.
- Provides coaching and counseling to team members.
- Monitors and maintains employee productivity.
- Develops goals and plans to prioritize work.
- Sets clear expectations and verifies appropriate rewards.
Ensuring Exceptional Customer Service
- Provides excellent customer service.
- Responds quickly to guest concerns.
- Understands brand's service culture.
- Drives alignment to service culture.
- Sets service expectations for guests.
- Takes ownership of guest complaints.
- Verifies banquet functions exceed expectations.
- Provides above and beyond service.
- Improves service through coaching.
- Serves as a role model.
- Manages day to day operations and quality.
Managing and Conducting Human Resource Activities
- Provides guidance and direction to subordinates.
- Conducts performance reviews.
- Promotes Fair Treatment and Open Door policies.
- Identifies developmental needs and coaches others.
- Develops training programs.
- Develops action plans based on engagement and satisfaction results.
Additional Responsibilities
- Complies with corporate accounting procedures.
- Communicates information via various channels.
- Analyzes information to solve problems.
- Drives effective departmental communication through logs and meetings.
About Sheraton Hotels & Resorts
- Sheraton is a global community with over 400 properties.
- Sheraton associates create a sense of belonging.
- Sheraton is part of Marriott International.
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