F&B Captain

Purpose and Scope

Guest Service and Experience

• Ensure guests receive prompt, professional, and friendly service.
• Handle guest queries, special requests, and complaints efficiently.
• Maintain high service standards and communicate customer feedback to management.

Team Leadership

• Lead and supervise the service team during operations.
• Allocate tables and coordinate staff duties according to business levels.
• Ensure grooming standards and service procedures are followed.
• Assist with training new staff on service techniques and restaurant standards.

Operational Responsibilities

• Oversee setup and breakdown of the restaurant service area.
• Maintain cleanliness, organization, and readiness of service stations.
• Manage table assignments, seating arrangements, guest flow, cutlery, glassware, and equipment.

BOH and FOH Coordination

• Maintain communication between the kitchen, bar, and service teams.
• Ensure orders are placed correctly and delivered efficiently.
• Monitor food quality, portioning, and presentation with the kitchen.

Cash Handling and Reporting

• Assist with billing, payment processing, and daily cash closing when required.
• Report discrepancies and operational issues to the supervisor.

Safety and Compliance

• Follow Dubai Municipality health, hygiene, and safety regulations.
• Ensure staff adhere to HACCP protocols and food safety guidelines.

Qualifications and Skills

• Minimum 1–2 years of experience as an F&B Captain or Senior Waiter in a restaurant or hotel.
• Strong leadership and interpersonal skills.
• Excellent communication skills and a guest service mindset.
• Ability to work in a fast-paced environment.
• Knowledge of POS systems is an advantage.