Executive Assistant Manager - Rooms
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Key skills for this role
Role Overview
Lead the property's Rooms Operations, including Front Office, Recreation and Health Club, and Housekeeping.
Develop and implement strategies that support brand standards, guest satisfaction, associate satisfaction, revenue growth, and financial performance.
Work with department heads and direct reports to execute operational and service initiatives.
Key Skills for This Role
Full Job Posting
Role Summary
Lead the property's Rooms Operations, including Front Office, Recreation and Health Club, and Housekeeping.
Develop and implement strategies that support brand standards, guest satisfaction, associate satisfaction, revenue growth, and financial performance.
Work with department heads and direct reports to execute operational and service initiatives.
Education and Experience
- A two-year degree in Business Administration, Hotel and Restaurant Management, or a related major plus four years of related experience is one qualifying path.
- A four-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major plus two years of related experience is an alternative qualifying path.
- Related experience may include guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.
Profitability and Revenue
- Demonstrate and communicate the key drivers of guest satisfaction for the brand's target customer.
- Analyze service issues, identify trends, and make decisions that support achievement of property goals.
- Develop and execute an operational strategy aligned with the brand's business strategy.
- Monitor Rooms sales performance against budget and review financial statements and wage reports.
- Coach operations leaders to manage occupancy, rates, wages, and controllable expenses.
Operations and Guest Experience
- Champion the brand's service vision and align Rooms leadership teams on product and service delivery.
- Develop systems that help associates understand guest satisfaction results and departmental goals.
- Review guest feedback, handle guest problems and complaints, and ensure corrective action is taken.
- Maintain regular customer visibility and create an atmosphere that meets or exceeds guest expectations.
People Leadership
- Ensure regular communication in Rooms through briefings, staff meetings, and daily stand-up meetings.
- Set goals and expectations for direct reports through the performance review process and hold staff accountable.
- Conduct annual performance appraisals and support fair, consistent policy and disciplinary processes.
- Solicit associate feedback, review satisfaction results, and address associate concerns.
- Champion change and implement brand and regional business initiatives.
About The Luxury Collection
The Luxury Collection Hotels & Resorts offers distinctive properties and destination-focused luxury experiences as part of Marriott International.
The brand emphasizes personalized hospitality, service excellence, associate development, and authentic guest experiences.
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