Executive Assistant Manager Food & Beverage
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Key skills for this role
About the Role
Lead Food and Beverage strategy, ensure operational excellence, financial performance, and develop high-performance teams in a luxury environment.
Key Skills for This Role
Full Job Posting
Leadership & Strategy
- Create The Luxury Hotels F&B strategy aligned with brand values and business goals.
- Provide strong leadership and direction to all F&B leaders and outlets.
- Manage change, innovation, and modernization initiatives across the division.
- Assists in the co-ordination of organizational and administrative functions in all areas of the Food and Beverage Department
- Assists in planning and implementing programs, policies and procedures to ensure that Company standards are met
- To ensure that the Departmental Objectives are cascaded to the colleagues.
- To ensure that the colleagues are aware about the Company Vision, Business Unit Mission and a fair idea about the Quality Management System implemented in the company.
Operational Excellence
- Ensure quality, consistency, and The Luxury Hotels service standards in every venue.
- Conduct regular operational reviews, briefings, and performance evaluations.
- Support outlet managers in optimizing workflows and service design.
- Carries out assignments and instructions as delegated by the HM, ensuring that all company and Resort Policies and Procedures and minimum standards are adhered to.
- Interacts with management of other departments within areas of responsibility and develops solid working relationships with them.
- Assists in conducting briefing with Outlet Managers and assists them to fulfil their responsibilities.
- Meeting and interacts with representatives of the local community and potential guests as required.
- Assists in monitoring the activities of competitor Resorts.
- Makes recommendations to Management for modernization of equipment, service methods, presentation, and improved guest satisfaction. To assist in any of the Outlets when necessary.
- Co-ordinates with Outlet Managers and Peer Management to promote effective communication.
Financial Performance
- Participates in the preparation of the Annual Business plan and Sales & Marketing Plans.
- Monitors closely the profitability of all Food and Beverage Outlets. Provides solutions to improve problem areas and assists in implementing corrective measures.
- To assist in ensuring that each Outlet is individually profitable.
- To follow up and at times initiate maintenance orders and purchase requests
- Assists in the development of ideas and the increased department sales of Food and Beverage to improve productivity.
- To assist each Outlet Manager in the planning and implementation of effective sales and promotional activities to ensure maximum revenues.
People & Culture
- Build a high performance leadership team through coaching and structured development.
- Support succession planning, talent pipelines, and skills advancement.
- Promote The Luxury Hotels culture across the F&B division.
- To assist in bringing all Outlet Managers up to date with Market needs and trends and ensuring that their product matches these needs.
- Assists in the building of an efficient team of employees, by taking an active interest in their training, development, safety and welfare.
- Participates in training and development programs that may improve personal or department standards liaising closely with the Training Manager
- To assist in Training and development of Outlet Managers so that they are able to operate independently with their own profit centre.
- Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs.
- Provide constant coaching, counselling, and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.
- Maintain appropriate records of education, training, skills, and experience.
- Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs.
- Ensure that responsibilities and authorities are defined and communicated within the organization.
- Ensure appropriate communication processes are established.
- Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
- Ensure manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer.
Brand, Product & Innovation
- Guide menu development, beverage strategy, and concept evolution with culinary/ beverage leadership.
- Monitor competitor activity and ensure The Luxury Hotels remain market leading.
- Support sustainability, safety, and regulatory adherence.
- To assist in the identification of market needs for both Resort guests and the local market.
- To assist in monitoring and analysing the activities and trends of competitive restaurants and bars.
- Demonstrate commitment to the development and implementation of the QMS system and continual improvement of its effectiveness by:
- Ensuring measurable quality objectives are established and actively participate in the review of these objectives
- Ensure customer requirements are determined & met.
- Actively promote an awareness of customer requirements throughout the organization.
Other
- Represent F&B in cross departmental leadership committees.
- Perform any duties required by the Hotel Manager or General Manager.
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