Events & Front of House Manager
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Key skills for this role
About the Role
700 Padel & Fitness Hub seeks an experienced Events & Front of House Manager to oversee daily front-of-house operations and plan exceptional events. You will lead the reception team, coordinate events from start to finish, and ensure smooth communication across departments.
Key Skills for This Role
Responsibilities
- Lead and manage the reception and front of house team
- Deliver exceptional customer service and maintain high service standards
- Oversee bookings, memberships, payments, packages, and customer accounts
- Handle customer enquiries and resolve complaints professionally
- Prepare staff schedules and ensure adequate reception coverage
- Train, mentor, and evaluate front of house staff
- Plan and deliver padel tournaments, corporate events, private functions, and community events
- Manage events from enquiry through quotation, execution, and post event follow up
- Coordinate courts, coaches, catering, equipment, branding, and external suppliers
- Build relationships with corporate clients, schools, and community groups to drive event bookings
Requirements
- Minimum 3 years' experience in events, hospitality, sports clubs, fitness facilities, or front of house management
- Proven experience leading a reception or customer service team
- Strong event planning and operational coordination skills
- Excellent communication, leadership, and interpersonal skills
- Highly organized with ability to manage multiple priorities
- Proficient in Microsoft Office, booking systems, WhatsApp, and reporting tools
- Fluent in English; Arabic is an advantage
- Flexible to work evenings, weekends, and public holidays
Full Job Posting
About the Role
- 700 Padel & Fitness Hub is looking for an experienced, energetic, and customer focused Events & Front of House Manager.
- Oversee daily front of house operations while planning and delivering exceptional events.
- Ideal for someone who thrives in a fast paced environment and is passionate about creating outstanding customer experiences.
Key Responsibilities Front of House Operations
- Lead and manage the reception and front of house team.
- Deliver exceptional customer service and maintain high service standards.
- Oversee bookings, memberships, payments, packages, and customer accounts.
- Ensure all transactions, discounts, refunds, and cash handling are accurately processed.
- Handle customer enquiries and resolve complaints professionally.
- Prepare staff schedules and ensure adequate reception coverage.
- Train, mentor, and evaluate front of house staff.
- Monitor calls, WhatsApp, emails, and booking enquiries to ensure prompt responses.
- Coordinate daily operations with coaches, housekeeping, maintenance, F&B, and management.
- Maintain accurate daily reports, cash reconciliations, and shift handovers.
Key Responsibilities Events Management
- Plan and deliver padel tournaments, corporate events, private functions, community events, activations, and group bookings.
- Manage events from initial enquiry through quotation, confirmation, execution, and post event follow up.
- Prepare event proposals, schedules, staffing plans, and operational requirements.
- Coordinate courts, coaches, catering, equipment, branding, entertainment, and external suppliers.
- Ensure events are delivered on time, within budget, and in line with 700's service standards.
- Build relationships with corporate clients, schools, community groups, and strategic partners.
- Monitor event attendance, revenue, and customer satisfaction.
- Identify opportunities to improve event offerings, pricing, and profitability.
- Ensure all event agreements and payments are completed before the event.
- Prepare post event reports and performance summaries for management.
Leadership
- Lead by example and foster a positive, professional, and results driven culture.
- Set clear expectations and performance standards for the team.
- Ensure compliance with company policies, SOPs, and grooming standards.
- Address performance issues, attendance, and conduct promptly and professionally.
Requirements
- Minimum 3 years' experience in events, hospitality, sports clubs, fitness facilities, or front of house management.
- Proven experience leading a reception or customer service team.
- Strong event planning and operational coordination skills.
- Excellent communication, leadership, and interpersonal skills.
- Highly organized with the ability to manage multiple priorities.
- Proficient in Microsoft Office, booking systems, WhatsApp, and reporting tools.
- Fluent in English; Arabic is an advantage.
- Flexible to work evenings, weekends, and public holidays when required.
Preferred Profile
- Professional, confident, and customer focused.
- Commercially minded with experience selling event packages.
- Proactive, detail oriented, and able to work independently.
- Comfortable managing customers, staff, suppliers, and senior stakeholders.
- Experience within the padel, sports, fitness, hospitality, or entertainment industry is highly desirable.
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