Event Specialist
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Key skills for this role
About the Role
Sheraton Hotels & Resorts is hiring an Event Specialist to handle guest calls, reservations, and sales support. The role involves up-selling, processing rewards, and performing office duties.
Key Skills for This Role
Responsibilities
- Contact appropriate departments to resolve guest calls, requests, or problems
- Use sales techniques to maximize revenue and maintain guest loyalty
- Process requests for redeeming Marriott Rewards points
- Process reservation requests, changes, and cancellations
- Perform general office duties to support Sales & Marketing
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty, including up selling.
- Process requests for redeeming Marriott Rewards points and handle reservation requests.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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