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Event Executive
Sheraton Hotels & Resorts
Doha, QAT
Full-time
Entry
Onsite
Discovered 3 days ago
Guest serviceReservations processingUpsellingSales techniquesCustomer communicationMarriott Rewards systems
Free
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Guest serviceReservations processingUpselling
Role Overview
Supports guest calls, requests, reservations, sales activities, and Sales & Marketing administration at Sheraton Hotels & Resorts.
Works with departments including Sales, Data Administration, and Accounting to resolve guest needs and problems.
Key Skills for This Role
Guest serviceReservations processingUpsellingSales techniquesCustomer communicationMarriott Rewards systems
Full Job Posting
Position Summary
Supports guest calls, requests, reservations, sales activities, and Sales & Marketing administration at Sheraton Hotels & Resorts.
Works with departments including Sales, Data Administration, and Accounting to resolve guest needs and problems.
Guest and Sales Responsibilities
- Uses sales techniques and upselling to maximize revenue while maintaining guest loyalty.
- Processes reservation requests, changes, and cancellations received by phone, fax, or mail.
- Answers, records, and processes guest calls, questions, requests, and concerns.
- Processes Marriott Rewards point redemption requests and enters rewards information into the appropriate software.
- Promotes brand awareness and provides approved complimentary items to guests.
- Performs filing, email, typing, faxing, and other general office duties supporting Sales & Marketing.
Service and Team Responsibilities
- Assists management with training and motivating employees and serves as a role model.
- Welcomes guests, anticipates service needs, addresses concerns, and communicates professionally.
- Develops positive working relationships and supports team goals.
- Monitors performance to ensure adherence to quality expectations and standards.
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