ERP Change Manager
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Key skills for this role
About the Role
Robert Walters seeks an ERP Change Manager to lead the people-side of a Microsoft Dynamics 365 ERP implementation across UAE and African operations. The role involves stakeholder engagement, change impact analysis, training strategy, communications, and reinforcement.
Key Skills for This Role
Responsibilities
- Develop and maintain a stakeholder map across UAE and African markets, identifying sponsors, champions and impacted groups
- Lead impact assessments by function, process, role, country and site; document impacts, risks, dependencies and mitigations
- Define role based learning paths and training approach; coordinate development of training materials
- Develop and deliver an integrated communications plan aligned to programme phases
- Plan post go live reinforcement: floor walking, hypercare comms, refresher training, leader check ins
- Own the Change Management plan and integrated schedule; manage dependencies with PMO, SI partner and business leads
Requirements
- Demonstrated change management delivery on a complex ERP implementation (Dynamics 365 preferred)
- Strong experience in stakeholder engagement, impact analysis, communications and training coordination
- Ability to influence senior stakeholders and frontline teams in a distributed, multi country environment
- Strong workshop facilitation and business writing skills
- Change management certification (Prosci, APMG, ACMP or equivalent)
Full Job Posting
Role Purpose
- Lead the people side of change for the Group Microsoft Dynamics 365 ERP implementation across the UAE and African operations.
- Ensure consistent adoption of standardised processes across Finance, Sales, Parts, Service and HR.
Key Responsibilities Stakeholder Engagement and Sponsorship
- Develop and maintain a stakeholder map across UAE and African markets, identifying sponsors, champions and impacted groups.
- Create sponsor roadmaps and coaching plans; equip leaders with briefing packs and key messages.
- Establish and run a change champion / super user network across Finance, Sales, Parts, Service and HR.
Key Responsibilities Change Impact Analysis and Readiness
- Lead impact assessments by function, process, role, country and site; document impacts, risks, dependencies and mitigations.
- Maintain a change impact and mitigation log and ensure actions are integrated into the programme plan.
- Define readiness criteria for each rollout wave; run readiness assessments for UAT, cutover, go live and hypercare exit.
Key Responsibilities Business Process Change Enablement
- Support process owners to embed standardised end to end processes and clarify new handoffs and controls.
- Facilitate workshops to confirm to be processes, role changes and decision rights.
- Identify resistance points early and implement targeted mitigation and reinforcement actions.
Key Responsibilities Training Strategy and Execution
- Define role based learning paths and training approach (train the trainer, super user enablement, blended learning).
- Coordinate development of training materials (job aids, quick reference guides, process walkthroughs).
- Plan training delivery across time zones and sites; track completion and proficiency.
Key Responsibilities Communications and Engagement
- Develop and deliver an integrated communications plan aligned to programme phases and key dates.
- Create end user communications focused on what is changing, when, what you need to do, and where to get help.
- Run engagement activities such as demos, roadshows, town halls and site based sessions.
Key Responsibilities Reinforcement and Adoption
- Plan post go live reinforcement: floor walking, hypercare comms, refresher training, leader check ins and recognition.
- Partner with support teams to ensure help channels and knowledge assets are in place.
- Track adoption indicators, user feedback and pain points; drive corrective actions.
Key Responsibilities Governance, Planning and Reporting
- Own the Change Management plan and integrated schedule; manage dependencies with PMO, SI partner and business leads.
- Provide regular reporting on change progress, readiness, risks and issues.
- Maintain change artefacts and evidence required for governance and audit purposes.
Requirements
- Demonstrated change management delivery on a complex ERP implementation (Dynamics 365 preferred).
- Strong experience in stakeholder engagement, impact analysis, communications and training coordination.
- Ability to influence senior stakeholders and frontline teams in a distributed, multi country environment.
- Strong workshop facilitation and business writing skills.
- Change management certification (Prosci, APMG, ACMP or equivalent).
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