ERP Application Support Analyst, Microsoft Dynamics 365 Business Central
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Key skills for this role
About the Role
MNP is seeking an ERP Application Support Analyst to provide Tier 1-2 support for Microsoft Dynamics 365 Business Central environments. The role involves troubleshooting client issues, performing root-cause analysis, and contributing to process improvements.
Key Skills for This Role
Responsibilities
- Provide Tier 1 2 application support for Microsoft Dynamics 365 Business Central environments
- Troubleshoot and resolve client issues related to financial workflows, system configuration, integrations, and application behaviour
- Accurately assess issues, document findings, and resolve or escalate as appropriate
- Deliver a high quality client experience through phone and digital support channels
- Collaborate with senior analysts and specialists on complex or recurring issues
- Perform root cause analysis and contribute to known error databases and problem management documentation
- Follow established ITIL aligned service processes (incident, request, change) within a multi client managed services environment
- Support user access, configuration updates, basic data corrections, and reporting inquiries
- Contribute ideas to improve process efficiency, service quality, and client outcomes
Requirements
- 2+ years of experience supporting ERP, financial, or business applications
- Hands on experience with Microsoft Dynamics 365 Business Central or similar ERP (NAV, NetSuite, Sage)
- Strong understanding of core accounting processes (GL, AP, AR, financial reporting)
- Excellent communication and problem solving skills
- Customer focused, collaborative team player
- Strong organizational skills with attention to detail
- ITIL Foundation certification (preferred)
- Microsoft certifications (e.g., MB 800 Business Central Functional Consultant) (preferred)
- Accounting or finance designation/coursework (preferred)
- Bilingual French (preferred)
Full Job Posting
Overview
- MNP is a consulting firm in tax and accounting, redefining how organizations succeed in the digital age.
- This role is part of the Managed Services Practice as an ERP Application Support Analyst, Microsoft Dynamics 365 Business Central.
- The position focuses on front line and intermediate ERP support, offering exposure to escalation pathways, problem management, and continuous improvement.
Responsibilities
- Provide Tier 1–2 application support for Microsoft Dynamics 365 Business Central environments.
- Troubleshoot and resolve client issues related to financial workflows, system configuration, integrations, and application behaviour.
- Accurately assess issues, document findings, and resolve or escalate as appropriate.
- Deliver a high quality client experience through phone and digital support channels.
- Collaborate with senior analysts and specialists on complex or recurring issues.
- Perform root cause analysis and contribute to known error databases and problem management documentation.
- Follow established ITIL aligned service processes (incident, request, change) within a multi client managed services environment.
- Support user access, configuration updates, basic data corrections, and reporting inquiries.
- Contribute ideas to improve process efficiency, service quality, and client outcomes.
Skills and Experience
- 2+ years of experience supporting ERP, financial, or business applications, ideally in a client facing environment.
- Hands on experience with Microsoft Dynamics 365 Business Central (or similar ERP such as NAV, NetSuite, Sage, etc.).
- Strong understanding of core accounting processes (GL, AP, AR, financial reporting).
- Excellent communication and problem solving skills with the ability to translate technical issues into business friendly language.
- Customer focused, collaborative team player who works effectively across Tier 2/3 and operations teams.
- Strong organizational skills with attention to detail; comfortable working in a managed services environment with SLAs, time tracking, and documentation.
- Demonstrated interest in growing into a Business Central specialist or functional/technical consulting role.
My Rewards @ MNP
- Generous base pay, vacation time, 4 paid personal days.
- Group pension plan with 4% matching, voluntary savings products, bonus programs.
- Flexible benefits, mental health resources, exclusive access to perks and discounts.
- Professional development assistance, MNP University, flexible ‘Dress For Your Day’ environment.
- Firm sponsored social events and more.
Compensation
- Ideal hiring range of between CAD 50,000 to CAD 75,000 per year, depending on experience and skills.
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