EPIC LEARNING COACH- AMBULATORY

The Learning Coach on the EHR Support Analyst Team partners with internal teams and external members to optimize, personalize, and enhance operational workflows across OCHIN member organizations. The role of augmentation support will provide temporary, high-quality support across administrative and technical EHR functions, they will monitor, manage, and resolve JIRA tickets and internal help requests to align s upport services with organizational workflows, priorities, and success metrics. This team supports onboarding and offboarding processes for staff and providers.

This role provides expert support to healthcare clinics by evaluating workflows, offering strategic input to member leadership, and driving improvements aligned with OCHIN’s best practice standards by Identify operational gaps and recommend effective, sustainable solutions that optimize and maintain EHR systems for efficiency and performance.

Collaborate with member leadership, including executive-level stakeholders, to assess workflows, identify optimization opportunities, and contribute to strategic decision-making and member engagement initiatives.

Deliver interactive training sessions to large and small audiences through multiple modalities, including personalization labs, what to do sessions, at-the-elbow support, and cohort-based learning during and after Epic system go-lives.

Provide workflow coaching, optimization, and best practice recommendations to OCHIN members and internal staff. Serve as a change agent during high-impact situations, guiding members and internal stakeholders through operational transformations and change management strategies to promote sustainable improvements.

Assist in the design, development, and enhancement of learning programs, training content, lesson plans, and training aids. Collect and analyze feedback and learning data across multiple modalities to inform and implement improvements in learning activities, workflow adoption, and overall training effectiveness.

Collaborate with other OCHIN departments (e.g., HCCN, Clinical Informatics, Research) on special projects, grant initiatives, and workflow improvement efforts.

Configure Epic system components, document system changes and enhancements, and share expertise by mentoring and coaching peers and new team members.

Other duties as assigned.

Minimum 5 years of experience in similar or relevant role required; 10 Years of applicable experience desired.

Epic Certification/Accreditation/Proficiency in Ambulatory

At least 2 years of experience delivering Epic training preferred.

Demonstrated experience delivering training across multiple modalities, including in-person onsite consultations, one-on-one, group setting, virtually and by phone.

Proven experience training Epic Ambulatory workflows to a diverse audience of end users with varying levels of technical proficiency.

Strong understanding of health center clinical operations particularly in an ambulatory care setting preferred.

Experience with User Security and Provider Administration highly preferred.

Smart Tool Development/Smart Tool Build experience highly preferred.

Travel up to 20% expected.

Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with th e OCHIN's nine core competencies. It’s not about passing or failing—it’s about understanding fit and setting you up for success.

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

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