EPIC APPRENTICE FACILITATOR - CLINICALLY ORIENTATED EPIC APPLICATIONS

Essential Functions

Required Qualifications

• Epic certification and 5 years of hands-on build experience in relevant clinically oriented applications, including Epic certifications and hands-on build experience in relevant clinically oriented applications, including Clinical Epic Applications - (EpicCare Inpatient, EpicCare Ambulatory, Bugsy, Stork, Long-Term Care, Anesthesia, OpTime, and ASAP)
• Demonstrated experience coaching, teaching, training, or mentoring technical teams, analysts, apprentices, or early-career staff.
• Strong understanding of Epic build and configuration principles, revenue cycle support workflows, testing practices, documentation expectations, and support escalation processes.
• Ability to connect technical configuration decisions to patient access, billing, reimbursement, eligibility, referrals, estimates, member operations, and business outcomes.
• Experience providing constructive feedback, assessing learner readiness, and supporting development plans for technical staff.
• Strong communication, facilitation, collaboration, and relationship-building skills.

Preferred Qualifications

• Operational experience in relevant patient access, scheduling, registration, referrals, estimates, eligibility, billing, claims, reimbursement, or revenue cycle settings.
• Experience supporting apprentices, interns, analysts, super users, trainers, or operational teams through structured development programs.
• Experience contributing to learning materials, job aids, build checklists, peer review tools, or readiness rubrics.
• Experience supporting cross-application revenue cycle workflows and helping technical teams understand the end-to-end impact of configuration decisions.

Physical Requirements/Work Environment

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements

• OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.
• Work from home requirements are:
• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 10 % nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN
• We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careerCOVID-19 Vaccination Requirement
• To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Statement

Base Pay Overview