Enterprise Customer Success Manager
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Key skills for this role
About the Role
Brex is looking for an Enterprise Customer Success Manager to serve as a financial technology advisor to its largest customers. You will own the full lifecycle of success from onboarding to renewal, driving product adoption and account growth.
Key Skills for This Role
Responsibilities
- Develop and own strategic account plans to drive retention, expansion, and adoption across enterprise customers
- Act as a trusted advisor to finance stakeholders on spend management, credit policy, reconciliation workflows, and financial reporting automation
- Build multi threaded relationships across functional areas to increase platform stickiness
- Lead business reviews and financial health checks to drive executive alignment and showcase ROI
- Proactively identify and mitigate churn risks through data analysis and issue resolution
- Partner cross functionally with Sales, Product, Credit, Risk, and Operations teams
- Own key metrics for accounts: GMV growth, product adoption, credit utilization, and customer health scores
Requirements
- 4+ years in a customer facing role owning account health, executive relationships, or expansion strategy
- Direct experience with core accounting workflows such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems, or spend management tools
- Experience managing complex, global enterprise accounts (10,000+ employees)
- Strong business acumen with a finance first mindset
- Ability to synthesize product usage data into strategic recommendations
- Demonstrated success in cross functional collaboration
- Bachelor's degree required; finance, business, or related fields preferred
Full Job Posting
Why join us
- Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.
- By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations.
- Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Sales at Brex
- Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company’s bottom line.
- With unlimited territories and uncapped opportunity, your ambition sets the ceiling.
What You’ll Do
- As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex’s largest customers.
- You’ll create and execute on account strategies tailored to each customer’s business goals.
- You will own the full lifecycle of success, from onboarding to renewal.
Responsibilities
- Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers.
- Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.
- Build multi threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.
- Lead business reviews and financial health checks that drive executive alignment and showcase ROI.
- Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.
- Partner cross functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.
- Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores.
Requirements
- 4+ years in a customer facing role owning account health, executive relationships, or expansion strategy.
- Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools.
- Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships.
- Strong business acumen with a finance first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
- Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes.
- Demonstrated success in cross functional collaboration and influencing internal roadmaps based on customer needs.
- Bachelor's degree required; finance, business, or related fields preferred.
Compensation
- The expected OTE range for this role is CAD 117,600 CAD 147,000 CAD.
- The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity.
- Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
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