Enterprise Account Manager
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Key skills for this role
About the Role
We are currently hiring for multiple positions across varying levels of seniority. We are looking for top-tier payments talent to join our high-performance culture as we continu.
Key Skills for This Role
Responsibilities
- Drive merchant ROI by crafting and executing merchant specific development plans
- Conduct deep dive analyses of merchant payment data to increase acceptance rates and reduce false declines
- Proactively identify opportunities to upsell new products and features
- Act as primary line of defense against churn by building high touch, consultative relationships
- Navigate difficult conversations and handle pushback from enterprise merchants
- Partner with Sales, Integration, Legal, and Product teams
Requirements
- Act as business advisor and primary post integration point of contact for large merchants
- Influence C level stakeholders
- Perform deep dives into payment performance
- Turn difficult conversations into win win partnerships
Full Job Posting
Job Overview
- We are currently hiring for multiple positions across varying levels of seniority.
- We are looking for top tier payments talent to join our high performance culture as we continue to scale after exponential growth in 2025.
- As an Enterprise Account Manager, you are the business advisor and primary post integration point of contact.
- You will act as a trusted advisor, helping our largest merchants navigate the complex global payments landscape.
- You must possess the ability to influence C level stakeholders, the analytical rigor to perform deep dives into payment performance, and the resilience to turn difficult conversations into win win partnerships.
- Candidates will be assessed against a specific set of criteria for each level (Mid & Senior) depending on their depth of payments experience and the competencies demonstrated throughout the interview process.
What you'll be doing
- Driving Merchant ROI: Crafting and executing merchant specific development plans that focus on tangible revenue generation and value add.
- Performance Optimisation: Conducting deep dive analyses of merchant payment data to increase acceptance rates, reduce false declines, and optimize the checkout flow.
- Strategic Growth: Proactively identifying opportunities to upsell new products and features, increasing our 'share of wallet' within each account.
- Retention & Loyalty: Acting as the primary line of defense against churn by building high touch, consultative relationships and resolving complex merchant pain points.
- Commercial Negotiation: Navigating difficult conversations and handling pushback from sophisticated enterprise merchants with a focus on long term partnership.
- Cross Functional Collaboration: Partnering with Sales, Integration, Legal, and Product teams to ensure an outstanding, seamless merchant experience.
- Market Advocacy: Acting as the voice of our product and an ambassador of our brand, providing expertise and guidance on global payment strategies.
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